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Understand the focuses of the business
Focuses: current positioning of business, priorities,
successes, distracters, current/future aims (short-, medium- and long-term),
strengths and weaknesses, stakeholders, sources of advice and guidance,
potential for business improvement Factors impacting on the business: external,
internal, resources, opportunities, threats

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Travel and tourism Management

Influences on health and social care organization 
Be able to develop plans for businesses
Review: areas eg products/services, marketing, sales,
finances, staffing; effectiveness, overall business performance, business
image, record keeping Business planning: forecasting eg for marketing and
sales, design, productivity, quality, service, financial management systems;
roles and responsibilities of staff and management, performance monitoring,
laws and regulations (including updating), action planning, timescales, risk
assessment, appropriate sources of advice, relevant information, information handling
and administration
Be able to evaluate and develop skills of management and staff
Evaluate: monitor performance to include current experience,
skills and abilities (technical, operational, managerial); effect of current
performance on the business, assess targets set, other relevant information,
make informed judgements Planning and development: assessing
re-skilling/up-skilling needs, setting clear targets, linking skills targets to
business targets, advice and training, costs/benefits analysis Support and
advice: free and paid-for help, personal contacts, networks, fees, limitations
of advice and support, record keeping
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Learning outcomes and assessment criteria
Learning outcomes
On successful completion of this unit a learner will:
Understand the focuses of the business
Assessment criteria for pass
The learner can:
1.1 analyse the
objectives of the business
1.2 explain factors that impact on the business
1.3 determine potential improvements to the business
organisation and/or operation
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Be able to develop plans for businesses
2.1 review the effectiveness of the business
2.2 develop plans to improve the business, justifying their
Be able to evaluate and develop skills of management and staff
3.1 evaluate the
current skills of management and staff
3.2 devise and justify plans for the development of skills
for management and staff


This unit has links with a number of other units within this qualification.
Tutors and learners should take into consideration the core operation of the
business being investigated and ensure that links with other relevant units are
reflected in their work. This unit maps to the following Management NVQ units:

B1: Develop and implement operational plans for your area of
B2: Map the environment in which your organisation operates
B5: Provide
leadership for your team
B6: Provide leadership in your area of responsibility
B11: Promote diversity in your area of responsibility
C1: Encourage innovation in your team

Unit 4 – Personal  and professional development in health and social care
C2: Encourage
innovation in your area of responsibility.
Essential requirements
Business priorities will vary and discussion groups will
enable learners to consider a broad range of issues. In reviewing a business in
order to develop plans, tutors will choose for learners group to work as a
whole unit to support an existing business, or to use a case study. It is
important to understand the development of health-check processes as the
outcome of this unit. Capacity is limited by the time frame for delivering and
assessing the unit and a wider coverage can be achieved through a group effort.
Learners need to understand the range of support and help they can utilise when
carrying out a business health check. Sources of advice and guidance learners
will explore include business associates, business advice centres, business advisers,
counsellors, coaches or mentors, specialist consultants, non-executive
directors, accountants and other professionals.


Understanding specific need in health and social care
Employer engagement and vocational contexts
Evidence should be gathered where possible from links with
local business organisations willing to support the delivery of this unit.
Learners must respect the confidential nature of data and other
business-orientated information generated by their investigations. A clear
policy statement from the centre reflecting this may encourage local industry
to support both delivery and the generation of appropriate evidence. Learners
must have access to a range of local business operations that are willing to
co-operate with delivery and assessment, in return for practical guidance
through the outcome of learners’ work. This should be supported by case studies
used to illustrate theoretical points and issues, together with current
cuttings and reports from the business press, which will contribute to
vocational realism. Tutors should also establish relationships with business
consultants and other providers of business support. This can be delivered to
learners either as stand-alone presentations of business practice, or as part
of a real business health check being provided for a local organization.


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