Hospitality Management

Hospitality Management
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Unit 1 The Contemporary Hospitality Industry
Understand the current structure of the hospitality industry
Understand staffing in the hospitality industry
Understand recent developments affecting hospitality
Be able to recognise potential trends and developments in hospitality
Unit 2 Finance in the Hospitality Industry

Travel and tourism Management

Influences on health and social care organization 
Understand sources of funding and income generation for business and services industries
Understand businesses in terms of the elements of cost
Be able to evaluate business accounts
Be able to analyse business performance by the application of ratios
Be able to apply the concept of marginal costing
Unit 3 Customer Service
Understand customer service policies within business and services contexts
Understand the purpose of promoting a customer-focused culture
Be able to investigate customer requirements and expectations
Be able to provide customer service within business and services contexts to meet required standards.
Unit 4 Research Project
Understand how to formulate a research specification
Be able to implement the research project within agreed procedures and to specification
Be able to evaluate the research outcomes
Be able to present the research outcomes.
Unit 5 Food and Beverage Operations Management
Understand different food and beverage production and service systems
Understand the financial controls used in food and beverage operations
Be able to devise menus for hospitality events
Be able to provide food and beverage services for hospitality events.
Unit 6 Rooms Division Operations Management
Understand services provided by the rooms division in diverse contexts
Understand the impact of contemporary management issues on the effective management and business performance in the front of house area
Understand factors that contribute to effective management and business performance in the accommodation service function
Be able to apply techniques to maximise and measure occupancy and rooms revenue.
Hospitality Management
Unit 7 The Developing Manager
Understand principles and practices of management behaviour
Be able to review own potential as a prospective manager
Be able to show managerial skills within a business and services context
Be able to create a career development plan for employment within a business and services context.
Unit 8 Marketing in Hospitality
Understand the concepts of marketing in a services industry context
Understand the role of the marketing mix
Be able to use the promotional mixHND Assignment Help
Understand the marketing cycle in a services industry environment
Unit 9 Human Resources Management for Service Industries
Understand human resource management
Understand the effect of employee relations and employment law on service industries businesses
Understand the recruitment and selection process
Understand training and development in service industries businesses
Unit 17 Quality Management in Business
Understand the different approaches to quality management appropriate to commercial operations
Understand the benefits of quality management in a business and services context
Understand a range of quality controls and how service to the customer can be improved
Be able to apply the principles of quality management to improve the performance of an organisation
Unit 18 Facilities Operations and Management
Understand the operational responsibilities of a facilities manager
Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
Be able to use a range of administrative systems to support facilities operations
Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.
Unit 19 External Business Environment
Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context
Understand the effect of legal and political environments on business and service industries
Understand the statutory requirements for establishing and developing a business and services operation
Hospitality Management
Unit 20 Business Health Check
Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context
Understand the effect of legal and political environments on business and service industries
Understand the statutory requirements for establishing and developing a business and services operation
Unit 37 The Travel and Tourism Sector
Understand the history and structure of the travel and tourism sector
Understand the influence of local and national governments and international agencies on the travel and tourism sector
Understand the effects of supply and demand on the travel and tourism sector
Understand the impacts of tourism.
Unit 38 Sustainable Tourism Development
Understand the rationale for planning in the travel and tourism industry
Understand different approaches to tourism planning and development
Understand the need for planning for sustainable tourism
Understand current issues related to tourism development planning
Understand the socio-cultural, environmental and economic impacts of tourism in developing countries and emerging destinations.
Unit 40 Tour Operations Management
Understand the tour operators industry within the travel and tourism sector
Understand stages involved in creating holidays
Be able to review brochures and methods of distribution used to sell holidays
Understand strategic and tactical decision making for tour operators.

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