Unit 6: Rooms Division Operations Management

Unit Assignment

Assignment front sheet






















QualificationUnit number and title
Pearson BTEC Levels 4 & 5 HND Diploma in Hospitality ManagementUnit 6: Rooms Division Operations Management
Student nameAssessor name
 S Khan
Date issuedCompletion dateSubmitted on
19-04-2016 27/06/2016
  
Assignment titleRooms Division Operations Management
    

 

































Learning OutcomeAssessment CriteriaIn this assessment you will have the opportunity to present evidence that shows you are able to:Task no. Evidence

(Page no)
LO 1   Understand services provided by the rooms division in diverse contexts.1.1 

1.2
Discuss accommodation and front office services for different organisations.Analyse the roles and responsibilities of a range of accommodation and reception services staff.1.1 

 

1.2

 
 
1.3 

 

1.4
Discuss legal and statutory requirements that apply to rooms division operations. 

Evaluate services provided by the rooms division in a range of hospitality businesses.
1.3 

 

1.4
 
LO 2   Understand the impact of contemporary management issues on the effective management and business performance in the front of house area:  

2.1

 

 

2.2

 

2.3

 

 

 
 Assess the importance of the front of house area to effective management.

Discuss the key aspects of planning and management of the front of house area for a given hospitality operation.

 

Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation.

 

 
2.1 

 

2.2

 

 

2.3
 
LO  3 

Understand factors that contribute to effective management and business performance in the accommodation service function

 
3.1 

 

3.2
Assess the importance of property interiors and design to effective management.Discuss critical aspects of planning and management of the accommodation service function for a given hospitality operation3.1 

 

 

3.2
 
  

3.3
Analyse key operational issues affecting the effective management and business performance of the accommodation service function for a given operation.3.3 
LO  4Be able to apply techniques to maximise and measure occupancy and rooms revenue and their application4.1 

 

 

4.2

 

4.3

 

 

4.4
Perform revenue/yield management activities to maximise occupancy and rooms revenue. 

 

Discuss sales techniques that rooms division staff can use to promote and maximise revenue

 

Discuss the purpose and use of forecasting and statistical data within the rooms division.

 

Calculate Rooms Division performance indicators to measure the success of accommodation sales.
4.1 

 

 

4.2

 

 

4.3

 

 

 

4.4

 

 

 

 

 

 

 

 

 
 


Learner declarati
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. 

 

Student signature:                                                Date:
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In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades
Grade DescriptorIndicative characteristic/sContextualisation
M1Identify and apply strategies to find appropriate solutionsAn effective approach to study and research has been applied.Effective judgements have been made
M2Select / design and apply appropriate methods / techniquesAppropriate learning methods/techniques have been applied.A range of sources of information has been used
M3Present and communicate appropriate findingsCommunication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.A range of methods of presentation have been used and technical language has been accurately used
D1Use critical reflection to evaluate own work and justify valid conclusionsConclusions have been arrived at through synthesis of ideas and have been justified.The validity of results has been evaluated using defined criteria
D2Take responsibility for managing and organising activitiesRealistic improvements have been proposed against defined characteristics for success.The importance of interdependence has been recognised and achieved 
D3Demonstrate convergent /lateral /creative thinking

 

 
Self-evaluation has taken place.Ideas have been generated and decisions takenAchievement Summary















Evidence checklistSummary of evidence required by studentEvidence presented
Task 1Accommodation and front office services for different organisationsroles and responsibilities of a range of accommodation and reception services staff, legal and statutory requirements that apply to rooms division operations

services provided by the rooms division in a range of hospitality businesses., legal and statutory requirements that apply to rooms division operations

 
 
Task 2The importance of the front of house area to effective management the key aspects of planning and management of the front of house area for a given hospitality operation,  the key operational issues affecting the effective management and business performance of the front office area for a given operation 
Task 3The importance of property interiors and design to effective management, the importance of property interiors and design to effective management, key operational issues affecting the effective management and business performance of the accommodation service function for a given operation. 
Task 4Perform revenue/yield management activities to maximise occupancy and rooms revenue, sales techniques that room’s division staff can use to promote and maximise revenue, the purpose and use of forecasting and statistical data within the rooms division. Calculate rooms’ division performance indicators to measure the success of accommodation sales. 
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