Unit 18: Facilities Operations Management

Pearson BTEC Level 5 HND in Hospitality Management (QCF) – Unit 18: Facilities Operations Management


Unit Description

Facilities Operations Management


Introduction

Facilities Operations Management

and

Facilities Operations Management

background
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notes
Assignment Context and the Scenario
This assignment consists of four tasks aimed at helping the learner understand the professional scope and practice of contemporary facilities management. You have been appointed as a new facilities manager at the local independent boutique hotel based near Green Park in London. The hotel has been sold to another owner who wants to re-structure and refurbish the hotel to make it more appealing to the guests. The owner does not have a substantial hotel experience and you are required to advise him on the legal and statutory requirements in the UK as well as suggest a suitable administrative system as well as the quality standard benchmark. Although the tasks in this assignment are all based on the scenario provided above you need to support your discussion with relevant theories and concepts.

Hint: Provide a one-page summary of your chosen organisation as an introduction. Avoid using cut and paste materials when writing and completing assignment. Any scenario related materials can be attached in the appendix. Recommended word limit is 3000, excluding the introduction and appendices, if any.

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Tasks What you must do Grading Criteria

Task 1:
LO 1:
Assess your responsibilities as a facilities manager toward your staff
Discuss your responsibilities as a facilities manager you have for operational aspects of the building
Assess your responsibilities as a facilities manager towards customers using the facility
Discuss the impact on facilities operations of employers and/or funding agencies
LO 2:

Assess the UK statutory regulations that affect facilities operations
Discuss the health, safety and environmental measures that must be implemented in the UK.
Discuss the documentation required to account for compliance with statutory regulations and health, safety and Business environment issues in the UK
LO 3:

Develop and deploy effective systems for processing information and maintain communications at your hotel
Identify the control systems required for effective facilities operations for your hotel
Discuss the systems needed by you as a facilities manager to support effective building management
LO 4:

Establish appropriate criteria to evaluate the quality and effectiveness of facilities operations at your hotel
As a facilities manager implement evaluation and review procedures to analyze the quality and effectives of facilities operations at your hotel
P 1.1 M1
P 1.2
P 1.3
P 1.4

Task 2:
P 2.1 M2
images-19-1-23P 2.2
P 2.3

Task 3:
P 3.1 M3
P 3.2
P 3.3 D1

Task 4:
P 4.1 D2
P 4.2 D3
Learning outcomes Pass
LO1 Understand the operational responsibilities of a facilities manager 1.1 assess the responsibilities of the facilities manager for staff engaged in facilities operations
1.2 discuss the responsibilities the facilities manager has for operational aspects of the building

1.3 assess the responsibilities the facilities manager has towards customers using the facility

1.4 discuss the impact on facilities operations of employers and/or funding agencies
LO2
Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
2.1 assess (from a country perspective) the statutory regulations that will affect facilities operations in an agreed context
2.2 discuss the health, safety and environmental measures that must be implemented by a facilities manager in a given context

2.3 discuss the documentation required to account for compliance with statutory regulations and environmental measures, health and safety issues.
LO3
Be able to use a range of administrative systems to support facilities operations
3.1 develop and deploy effective systems for processing information and maintaining communications
3.2 identify the control systems required for effective facilities operations within an agreed context

3.3 discuss the systems needed by a facilities manager to support effective building management
LO 4
Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities
4.1 establish appropriate criteria to evaluate the quality and effectiveness of facilities operations
4.2 implement evaluation and review procedures to analyse the quality and effectiveness of facilities operations
Unit Solution – ICTM College Facilities Operations Management Assignment

Task 1 Understand the operational responsibilities of a facilities manager

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1.1 Assess the responsibilities the facilities manager has towards customers using the facility.

Facilities operations management refers to the management of the operations by suing strategies so that the company can have a sustainable advantage in the industry. The facilities manager has certain responsibilities towards the customers which are discussed in this task. The responsibilities are to provide best service to the customers, providing satisfaction to the customers, retaining the customers, Gaining understanding of the consumers, acquiring new customers, etc. The employees of the organisation try their best to fulfill these responsibilities and to provide best experience to their customers. (IFMA, 2010)

Here, in this case I am appointed as a new facilities manager at a local independent boutique hotel which is in London and the hotel has been sold to the other owner who is planning to restructure the hotel so that it can become more attractive to the consumers. I am asked and required to give my advice on the legal and statutory requirements which have to be fulfilled by the hotels in United Kingdom and how to set quality standards benchmarks. (Enoma, 2015)

An hotel deals with a lot of suppliers because they need raw food material, beverages and other equipments which are used in the food and beverage preparations, also they need the beds, carpets, lights, bathroom supplies, etc to maintain a hotel so these suppliers have a very crucial part in the facilities operations. The facilities managers have to check out all the raw materials used in food and beverages. They have to make sure that the products they are supplied are good in quality and are hygienic. (Barsky, 1992)

The production of the food and beverage items takes place according to the tastes and preferences of the guests and the supply of the products is also have to be maintained according to the demand from the gusts so that there can be no shortage of products or no over production should be there so that no wastage takes place. The production takes place by keeping in mind the other capacities of the hotel like the capacity of the facilities, layout of the facilities, quality of the raw materials, employees, workforce, etc. the facility manager checks the supply chain properly and so that the customers can be delivered best services and best products. Also, sometimes, customers complaints are invited to know that what problems are faced by the customers and sometimes the facility manager himself meet the guests to have their suggestions and feedbacks that how the hotel can improve its services for the consumers for their satisfaction. (Assetsure, 2013)
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