UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT

UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT





















 Unit 18:Facilities Operations and
  Management
 Unit code:K/601/1801
 QCF level:4 
 Credit value:15 
    
  • Aim

This unit will enable learners to gain understanding of the professional scope and practice of contemporary facilities management. Learners will use administrative systems and evaluate the effectiveness of facilities operations.
  • Unit abstract

This unit develops the essential skills and knowledge required to deliver facilities operations in a wide variety of contexts. These contexts include hospitality and leisure venues, public arts venues, tourist complexes, educational institutions (such as colleges, universities and halls of residence), hospitals and museums. These types of institutions are becoming increasingly dependent on facilities operations, in addition to the primary function of the organisation or venue.

The unit focuses on the operational and administrative functions of the facilities role. Learners will address the broad responsibilities and duties of a facilities manager. They will consider the legal, health, safety and environmental obligations that fall within the remit of facilities operations and examine the various administrative systems that support them. Learners will also evaluate and review the quality and effectiveness of the facilities operation.

Learners will adopt a critical and enquiring approach to the concepts and theories underpinning the practice of facilities operations and management. They will acquire a range of skills, enabling them to identify regulatory and related obligations that are appropriate to their environment.

The unit will also develop learners’ skills in research, the formation of opinion, writing and presenting to groups, as well as seminar leadership and participation.
  • Learning outcomes

On successful completion of this unit a learner will:

 
  • Understand the operational responsibilities of a facilities manager

  • Understand the legal, health, safety and environmental obligations to be addressed by facilities operations

  • Be able to use a range of administrative systems to support facilities operations

  • Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.

UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT

Unit content
  • Understand the operational responsibilities of a facilities manager

Staff: structure and responsibilities; employment terms and conditions; training and development; appraisal; legal issues eg equal opportunities, discrimination, dismissal, working time regulations, transfer of undertakings

Buildings: uses; allocation of space; capacity; essential services and supplies (mechanical, electrical, electronic); maintenance and repair (planned, preventative, emergency/reactive); refurbishment and development; security

Customers: identifying and assessing needs; expectations and reactions; providing information and advice; providing customer care and control; accessibility; safety and security; legal obligations and liabilities; processing and monitoring sales and bookings; maintaining communication systems and databases; ancillary services and sales

Employer/funding agencies: private and/or public ownership of facilities; management board/trustees; local authority; funding partnerships and sources; financial management; personal contract and accountability; lines of management responsibility; impact on facilities operations
  • Understand the legal, health, safety and environmental obligations to be addressed by facilities operations

Statutory regulations: types eg local authority, fire authority (expectations and requirements), employment and insurance law, building and accessibility regulations, compliance; licences, recording documentation

Health and safety measures: risk assessment procedures; regulations eg Control of Substances Hazardous to Health (COSHH); relevant authorities eg Health and Safety Executive Inspectorate, Environmental Health Officer; compliance; recording documentation

Environmental and sustainability issues for facilities operations: definition; principles (environmental, social, economic); costs and benefits (from different perspectives) of planning and implementing changes as a result of environmental impact assessments

Measures to ensure a sustainable environment; examples of good practice; local sourcing; implications for businesses and customers in general as well as for facilities operations; environmentally-friendly operations within the context of the chosen industry/operation

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UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT
  • Be able to use a range of administrative systems to support facilities operations

Information processing: communication channels; ICT systems; property management systems (PMS); management information systems (MIS); customer records; mailing lists/databases; archive and record keeping

Control systems: budgeting and accounting; purchases and sales; human resources/manpower planning; staff wages; salaries; statutory contributions

Building management: multi-use considerations; planning and scheduling; marketing and publicity functions; services management; maintenance and refurbishment schedules and records; equipment and resources controls
  • Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities

Criteria: qualitative; quantitative; objectives; targets

Evaluation: purpose; sources of information eg customers, colleagues, staff; management; methods of data collection; types of written and oral feedback; accuracy; relevance; reliability; validity; improvements and recommendations

 

UNIT 18: FACILITIES OPERATIONS AND MANAGEMENT

Learning outcomes and assessment criteria





































































































































































































































 Learning outcomes Assessment criteria for pass  
 On successful completion of The learner can:  
 this unit a learner will:     
       
 LO1 Understand the operational1.1assess the responsibilities of the facilities manager for 
 responsibilities of a facilities  staff engaged in facilities operations 
 manager1.2discuss the responsibilities the facilities manager has for 
   
    operational aspects of the building 
  1.3assess the responsibilities the facilities manager has 
    towards customers using the facility 
  1.4discuss the impact on facilities operations of employers 
    and/or funding agencies 
     
 LO2 Understand the legal, health,2.1assess (from a country perspective) the statutory 
 safety and environmental  regulations that will affect facilities operations in an 
 obligations to be addressed  agreed context 
 by facilities operations2.2discuss the health, safety and environmental measures 
   
    that must be implemented by a facilities manager in a 
    given context 
  2.3discuss the documentation required to account for 
    compliance with statutory regulations and health, safety 
    and environmental measures 
     
 LO3 Be able to use a range of3.1develop and deploy effective systems for processing 
 administrative systems to  information and maintaining communications 
 support facilities operations3.2identify the control systems required for effective 
   
    facilities operations within an agreed context 
  3.3discuss the systems needed by a facilities manager to 
    support effective building management 
     
 LO4 Be able to use appropriate 4.1establish appropriate criteria to evaluate the quality and  
 criteria to carry out  effectiveness of facilities operations  
 evaluation and review of the 4.2implement evaluation and review procedures to analyse  
 quality and effectiveness of   
   the quality and effectiveness of facilities operations  
 the facilities    
      
       

 

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