BSBMGT502B Manage people performance & BSBWOR502B Ensure team effectiveness

  • BSBMGT502B Manage people performance & BSBWOR502B Ensure team effectiveness
    Holistic Assessment
    Student Name:
    Introduction and instructions:
    The assessment for this Unit of Competency consists of three assessment tasks:
    1. Written Theory assessment – requiring you to answer each question with short written answers;
    2. Case Study scenario – requiring you to analyse the case study organization and answer questions in writing;
    3. Practical – requiring you to develop a workforce plan.
    Result:
    The result of each assessment task will be either ‘Satisfactory’ (S) or ‘Not Satisfactory’ (NS). Once you have satisfactorily completed all assessment tasks for a unit of competency you will be deemed to be Competent(C). If you have not satisfactorily completed all assessment tasks you will be deemed Not Yet Competent and reassessment will be required, the manner of which will be dependent upon the type of assessment task(s).
    Office Use: Tick as appropriate below Assessor Name Date Signature
    Theory Assessment Satisfactory ? Not Satisfactory ?
    Case Study Satisfactory ? Not Satisfactory ?
    Practical Satisfactory ? Not Satisfactory ?
    Result: COMPETENT ?
    NOT YET COMPETENT ?
    Academic Manager to countersign
    Assessment 1 - Theory Assessment
    BSBMGT502B Manage people performance &
    BSBWOR502B Ensure team effectiveness
    Student Name: Date:
    Recommended text: Cole, K. Management Theory & Practice (Chapter 11, 12, & 13, )
    Question 1
    In soccer, the goalkeeper has a role to play. He has to stop the other team from kicking the ball into his net.
    This is his role and part of his job description.
    In relation to this specific role, what would be a fair KPI?
    Question 2
    Part of an airline pilot's job is to land the airplane safely. In relation to this specific role, what would be a fair KPI?
    Question 3
    In most jobs, you work as a member of a team. Think of the job roles that you have done, and the ones you are good at and the ones you are not good at, and whether you liked doing them or not. For example, you might like dancing but are bad at it. Or you might be good at accounting, but don't like doing it.

  • Think of: Things you are good at Things in the middle Things you are bad at
    5 things you like doing
    5 things you don't like doing
    If you were an employer, which of these would you give to yourself as an employee?
    What is the reason for your choices?
    Office Use:
    Student:
    Result: Satisfactory Not Satisfactory
    Trainer's signature:
    Date:

  • Assessment 2 - Case Study Assessment
    BSBMGT502B Manage people performance &
    BSBWOR502B Ensure team effectiveness
    Student Name:
    Date Submitted:
    Task
    You have been a member of a team in the past and may be a member of a team now. The first team you joined was your family. Then you had playmates and went to school where you were a member of play groups, classes, and sporting teams. You grew up and organised events and projects with friends and others, and finally joined the workforce.
    Think of one or more teams where there were at least 4 people involved including yourself. It can be a large team or one as small as four members.

  • images-19-1-24
    Think of at least one team where there was a leader. If that leader was you, all the better.
    There are 23 questions below. If you think of only one team, you may not be able to answer all the 23 questions, so in responding to a question, think of a team that gives the best examples for your answer.
    In responding to each question, it is important that you give a profile of the team. For the first question you will need to give basic details about the team so that your answer has a context. You will need to call this Team A. You can use Team A for all your answers, but if you cannot answer all the questions using Team A, then you need to introduce Team. If the next question is not relevant for teams A or B then you need to describe Team C. Refer to these teams as A, B, C, D etc for subsequent questions so that you do not need to repeat a profile for the team.
    Question 1a
    Describe the job roles and responsibilities of four members of the team:
    Team A Job title (if any) Their Responsibilities
    Person 1
    Person 2
    Person 3
    Person 4
    Question 1b
    How did this team get selected?
    Question 1c
    Did the team consult with each other about their job roles? Did they divide the jobs amongst themselves or did someone else do this?
    Question 2a
    Think of a team where they divided the jobs amongst themselves.
    Team ___ Job title (if any) Their Responsibilities
    Person 1
    Person 2
    Person 3
    Person 4
    Question 2b
    Describe the process of this consultation and discussion:
    Question 2c
    Think of a team that had KPIs. The KPIs may have been written down, or may have been unspoken but understood or assumed.
    Give three KPIs for each of four team members:
    Team ___ Job title (if any) Their KPIs
    Person 1 i.
    ii.
    iii.
    iv.
    Person 2 i.
    ii.
    iii.
    iv.
    Person 3 i.
    ii.
    iii.
    iv.
    Person 4 i.
    ii.
    iii.
    iv.
    Question 3a
    Think of a time when you were the leader.
    Describe how you supported three members of your team:
    Team ___ Job title (if any) The support you gave
    Person 1
    Person 2
    Person 3
    Question 3b
    Describe how you got three members of your team to support each other, or at least one other member of the larger team:
    Team ___ Job title (if any) The support you gave
    Person 1
    Person 2
    Person 3
    Question 3c
    Think of a team where you helped the team identify problems it was having in achieving its goals. Describe the problems and how you helped the team to address the problems.
    Question 3d
    What was the process adopted for addressing these issues?
    Question 3e
    Give an example where you trained or gave feedback to an underperforming team member and they improved and another example where your support failed to improve their performance.
    i._
    ii._
    Question 4a
    Think of a time when you were a member of a team or its leader, and your contribution served as a role model and made things better. Describe how that worked:
    Question 4b
    Think of a time when you were a member of a team or its leader, and your feedback (or rewards) to one or more team members improved their performance.
    Question 4c
    Was this feedback formal or informal?
    Question 4d
    Describe a time when you were involved in a structured, formal feedback session:
    Question 4e
    Describe another time when your feedback did not help, did not improve things and may even have made things worse.
    Question 5
    Discuss a time when you allocated the work and your decisions meant that the outcomes were achieved efficiently and cost effectively.
    Question 6a
    Describe a time when you communicated information from your boss to the team and things went well (you did a good job) and another time when it did not go well (you messed it up).
    i.
    ii.
    Question 6b
    Describe a time when you got team members to communicate with other members of the team or with other stakeholders (or both).
    Question 6c
    Describe a time when you reported to your boss problems that your team members told you about.
    Question 6d
    Think of a time when you were in a team and the boss did not have an open channel for the team to discuss problems. What are three strategies that the boss could have adopted that would have guaranteed the team's ability to communicate problems?
    i.
    ii.
    iii.
    Question 7
    Think of a time when you were asked by someone to leave a team and they handled it well and another time when you were asked to leave the team and they did a bad job of it making you feel upset. If you have not had this experience, you can discuss someone else's experience that you were involved in because you were a member of the team. Describe the two situations.
    i.
    ii.
    Question 8
    Using one of your teams, describe the risks that were involved in performing the work that was allocated to the team and its individual members.
    Team ___ Job title (if any) Their Responsibilities
    Person 1
    Person 2
    Person 3
    Person 4
    Risk Analysis:_____________________________________________________________
    Office Use:
    Student:
    Result: Satisfactory Not Satisfactory
    Trainer's signature:
    Date:

  • Assessment 3 - Practical Assessment
    BSBMGT502B Manage people performance &
    BSBWOR502B Ensure team effectiveness
    Student Name:
    Date Submitted:
    Task 1
    Choose a job that you are familiar with and write a plan for a trainee or new employee in that job - a plan that will improve their performance in their first six months in the role.
    Task 2
    Using that same job, write a plan for the review of the employee's performance in that job on a continuous basis. This plan will be relevant for anyone with that job. Make sure that the plan is aimed at ensuring consistency with the organisation's objectives and policies.
    Write your answers on a separate sheet of paper, using this page as its frontispiece.
    Office Use:
    Student:
    Result: Satisfactory Not Satisfactory
    Trainer's signature:
    Date:

Comments