Unit 6: Rooms Division Operations Management

Unit Assignment

Assignment front sheet






















QualificationUnit number and title
Pearson BTEC Levels 4 & 5 HND Diploma in Hospitality ManagementUnit 6: Rooms Division Operations Management
Student nameAssessor name
 S Khan
Date issuedCompletion dateSubmitted on
19-04-2016 27/06/2016
  
Assignment titleRooms Division Operations Management

 

































Learning OutcomeAssessment CriteriaIn this assessment you will have the opportunity to present evidence that shows you are able to:Task no. 

Evidence

(Page no)
LO 1   Understand services provided by the rooms division in diverse contexts.1.1

 

1.2
Discuss accommodation and front office services for different organisations.

Analyse the roles and responsibilities of a range of accommodation and reception services staff.
1.1

 

 

1.2

 
 
1.3

 

 

1.4
Discuss legal and statutory requirements that apply to rooms division operations.

 

Evaluate services provided by the rooms division in a range of hospitality businesses.
1.3

 

 

1.4
 
LO 2   

Understand the impact of contemporary management issues on the effective management and business performance in the front of house area:
 

 

2.1

 

 

2.2

 

2.3

 

 

 
 

Assess the importance of the front of house area to effective management.

Discuss the key aspects of planning and management of the front of house area for a given hospitality operation.

 

Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation.

 

 
2.1

 

 

2.2

 

 

2.3
 
LO  3

 

Understand factors that contribute to effective management and business performance in the accommodation service function

 
3.1

 

 

3.2
Assess the importance of property interiors and design to effective management.

Discuss critical aspects of planning and management of the accommodation service function for a given hospitality operation
3.1

 

 

 

3.2
 
 

 

3.3
Analyse key operational issues affecting the effective management and business performance of the accommodation service function for a given operation.3.3 
LO  4

Be able to apply techniques to maximise and measure occupancy and rooms revenue and their application
4.1

 

 

 

4.2

 

4.3

 

 

4.4
Perform revenue/yield management activities to maximise occupancy and rooms revenue.

 

 

Discuss sales techniques that rooms division staff can use to promote and maximise revenue

 

Discuss the purpose and use of forecasting and statistical data within the rooms division.

 

Calculate Rooms Division performance indicators to measure the success of accommodation sales.
4.1

 

 

 

4.2

 

 

4.3

 

 

 

4.4

 

 

 

 

 

 

 

 

 
 

 

 

 

 


Learner declaration
I certify that the work submitted for this assignment is my own and research sources are fully acknowledged.

 

 

Student signature:                                                Date:

 

 

 

 






















In addition to the above PASS criteria, this assignment gives you the opportunity to submit evidence in order to achieve the following MERIT and DISTINCTION grades
Grade DescriptorIndicative characteristic/sContextualisation
M1

Identify and apply strategies to find appropriate solutions
An effective approach to study and research has been applied.Effective judgements have been made
M2

Select / design and apply appropriate methods / techniques
Appropriate learning methods/techniques have been applied.A range of sources of information has been used
M3

Present and communicate appropriate findings
Communication is appropriate for familiar and unfamiliar audiences and appropriate media have been used.A range of methods of presentation have been used and technical language has been accurately used
D1

Use critical reflection to evaluate own work and justify valid conclusions
Conclusions have been arrived at through synthesis of ideas and have been justified.The validity of results has been evaluated using defined criteria
D2

Take responsibility for managing and organising activities
Realistic improvements have been proposed against defined characteristics for success.The importance of interdependence has been recognised and achieved 
D3

Demonstrate convergent /lateral /creative thinking

 

 
Self-evaluation has taken place.Ideas have been generated and decisions taken

 

 

 

 

 

 

 

 

 

 

 




















Assignment brief
Unit number and titleUnit 6: Rooms Division Operations

Management

 

 
QualificationBTEC Levels 4 & 5 Higher National Diploma in Hospitality Management
Start date04-05-2015
Deadline/hand-in 27-06-2016
AssessorS Khan
 
Assignment titleRooms Division Operations Management
Purpose of this assignment

 

This unit will provide learners with a comprehensive understanding of contemporary rooms’ division operations management and the importance of revenue management to operations. The unit examines the role of the rooms division within the management of a hospitality operation, the operational elements that comprise the rooms division and how these are deployed by management to maximise both occupancy and rooms revenue. Learners will gain understanding of the role of the front office as the ‘nerve centre’ of customer activity with network communication links within and to other departments. They will also gain understanding of the management of housekeeping services.

Learners will be able to identify trends and technologies which impact on rooms division operations and effectively utilise a computerised operating system within the rooms division.

To achieve this unit a learner must:








1Understand services provided by the rooms division in diverse contexts.
2Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.
3Understand factors that contribute to effective management and business performance in the accommodation service function.
4Be able to apply techniques to maximise and measure occupancy and rooms revenue.
Scenario

 

You are employed as a Room Division trainee manager in a large world famous hotel group.  One of the 2 star boutique hotel owned by the group will be undergoing a development project in order to upgrade it to a 5 star luxury hotel. The new hotel will have 200 bedrooms rooms which the new wing will facilitates luxury suits, mini-suits, executive floor for business clients together with executive rooms and many standard double and single rooms. It will have a separate concierge desk, a front desk, two luxury restaurants, one fine dining and the other contemporary restaurant. Two conference and banqueting halls, and a leisure centre. The hotel is situated in the city centre.  At the moment the two star hotel has 100 bedrooms, one coffee bar, one restaurant, lounge/bar area.

 

 

The group has forwarded the architectural development concept and have asked you to create an information pack ‘how to improve the Rooms Division departments’, in the new five hotel.

Your Rooms Division manager has requested you to consider the following when compiling the report.

Understand services provided by the rooms division in diverse contexts

Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.

Understand factors that contribute to effective management and business performance in the accommodation service function

Be able to apply techniques to maximise and measure occupancy and rooms revenue

 

 
Task 1 (LO 1 AC 1.1 1.2 1. 1.4) Understand services provided by the rooms division in diverse contexts.

 

1.1/2

As the trainee RDM discuss accommodation and front office services for the two different organisations and analyse the roles and responsibilities of the range of accommodation and reception services staff.

 

1.3/4

Further you are required to discuss legal and statutory requirements that apply to rooms division operations and evaluate services provided by the rooms division in a range of hospitality businesses.

 
Task 2 (LO 2 AC 2.1 2.2 2.3) Understand the impact of contemporary management issues on the effective management and business performance in the front of house area.

 

2.1/.2

You are required to assess the importance of the front of house area to effective management and Discuss the key aspects of planning and management of the front of house area for a given hospitality operation.

 

2.3

Once the above two key aspects assessed and discussed you are required to critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation.
Task 3 (LO 3 AC 3.1 3.2 3.3) Understand factors that contribute to effective management and business performance in the accommodation service function.

 

3.1/.2

As the trainee RDM how would you assess the importance of property interiors and design to effective management to the new building of the hotel and to the entire refurbishment program.  You are to discuss the critical aspects of planning and management of the accommodation service function for a given hospitality operation.

 

3.3 Finally, analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation.
Task 4 (LO 4 AC 4.1 4.2 4.3 4.4) Be able to apply techniques to maximise and measure occupancy and rooms revenue.

 

4.1

One of the main duties of your position is to increase the sales to the new five star hotel. In order to achieve this task, you are to perform revenue/yield management activities to maximise occupancy and rooms revenue.

 

4.2 In order to promote and maximise the revenue of the new establishment, what sales techniques you would discuss with the room’s division staff.

 

4.3

You are to discuss the purpose and use of forecasting and statistical data within the rooms division.

 

4.4

Calculate room’s division performance indicators to measure the success of accommodation sales. In order to demonstrate your ability to calculate Rooms Division Performance Indicators use the following information about the hotel:

 

The 5 Star Luxury Hotel is located in the City Centre. It has two types of rooms:
  • 100 Standard Executive rooms at £240 per room per night.

  • 100 Deluxe rooms at £300 per room per night.


 

The hotel recorded the following occupancy data for 1 December 2014:

 
















Room TypeNumber of Rooms AvailableNumber of Rooms Occupied/SoldNumber of rooms with Double Occupancy
Standard rooms1008060
Deluxe rooms1009080
 200170140

 

20 of the standard rooms were occupied by a conference group that paid a group rate of £160 per room per night.

Calculate the following performance indicators (formulae are given below):

a)      Room occupancy

b)      Double occupancy

c)      Sleeper occupancy

d)      Average rate (also known as average room rate-ARR or Average Daily rate-ADR)

e)      RevPAR

f)       GopPAR (Assume that the GOP for the day is £10, 200).

 







Formulae for Performance Indicators:
 

Room Occupancy Percentage (%)  =   Number of rooms sold/occupied X 100

Total  Number of Rooms Available

 
 

Double Occupancy Percentage (%)  =  Number of rooms with double occupancy X 100

Total Number of Rooms Sold/occupied
 

Sleeper Occupancy Percentage (%)  =  Actual Number of Sleeper X 100

Potential Number of Sleepers

 
 

Average Rate    =  Total Rooms Revenue           

Total number of Rooms Sold

 

 
 

RevPAR  =  Room Occupancy Percentage X Average Rate

 
 

GOPPAR    =   Gross Operating Profit (GOP)

Total Rooms Available

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Assignment vocabulary

 

Assess

Estimate the value of, looking at both the positive and negative attributes

 

Analyse

Separate down into its component parts and show how they inter relate with each other

 

Discuss

Present arguments for and against the topic in question. In discussion questions you may also give your opinion.

 

Evaluate

Estimate the value of, looking at both the positive and negative attributes

 

 

 

 

 

 

 

 

 

 















Evidence checklistSummary of evidence required by studentEvidence presented
Task 1Accommodation and front office services for different organisations

roles and responsibilities of a range of accommodation and reception services staff, legal and statutory requirements that apply to rooms division operations

services provided by the rooms division in a range of hospitality businesses., legal and statutory requirements that apply to rooms division operations

 
 
Task 2The importance of the front of house area to effective management the key aspects of planning and management of the front of house area for a given hospitality operation,  the key operational issues affecting the effective management and business performance of the front office area for a given operation 
Task 3The importance of property interiors and design to effective management, the importance of property interiors and design to effective management, key operational issues affecting the effective management and business performance of the accommodation service function for a given operation. 
Task 4Perform revenue/yield management activities to maximise occupancy and rooms revenue, sales techniques that room’s division staff can use to promote and maximise revenue, the purpose and use of forecasting and statistical data within the rooms division. Calculate rooms’ division performance indicators to measure the success of accommodation sales. 


Achievement Summary




























































































 

Qualification
Pearson BTEC Levels 4 & 5 HND Diploma in Hospitality Management BTBBTBBBbBEC 

Assessor name
Jahanzeeb Qurashi
 

Unit Number and title
  Unit 6:

Rooms division Operations Management
 

Student name
 
 
Criteria ReferenceTo achieve the criteria the evidence must show that the student is able to:Achieved?

(tick)
LO1  
1.1Discuss accommodation and front office services for different organisations. 
1.2Analyse the roles and responsibilities of a range of accommodation and reception services staff. 
1.3Discuss legal and statutory requirements that apply to rooms division operations. 
1.4Evaluate services provided by the rooms division in a range of hospitality businesses. 
LO2  
2.1Assess the importance of the front of house area to effective management. 
2.2Discuss the key aspects of planning and management of the front of house area for a given hospitality operation. 
2.3Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation. 
LO3  
3.1Assess the importance of property interiors and design to effective management. 
3.2Discuss critical aspects of planning and management of the accommodation service function for a given hospitality operation 
3.3Analyse key operational issues affecting the effective management and business performance of the accommodation service function for a given operation. 
LO4  
4.1Perform revenue/yield management activities to maximise occupancy and rooms revenue. 
4.2Discuss sales techniques that rooms division staff can use to promote and maximise revenue 
4.3Discuss the purpose and use of forecasting and statistical data within the rooms division. 
4.4Calculate Rooms Division performance indicators to measure the success of accommodation sales. 
 
 

Higher Grade achievements (where applicable)

 
 

Grade descriptor

 
 

Achieved?

(tick)
 

Grade descriptor
 

Achieved?

(tick)
M1: Identify and apply strategies to find appropriate solutions

 
 D1: Use critical reflection to evaluate own work and justify valid conclusions 
M2: Select / design and apply appropriate methods / techniques

 
 D2: Take responsibility for managing and organising activities 
M3: Present and communicate appropriate findings

 
 D3: Demonstrate convergent/lateral/creative thinking 

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