Unit 26 Facilitating Change in Health and Social Care



Unit 26:
Facilitating Change in Health and


Social Care

Unit code:
D/601/1665

QCF level:
5


Credit value:
15






Aim

This aim of this unit is for learners to gain understanding of the factors of change in health and social care services, and the practice of evaluating and facilitating change.


Unit abstract

Health and social care services are continually subjected to many types of change: political, legal, organisational, demographic, cultural and technological. New ideas about the best ways to provide care for individuals such as partnership and collaborative working, constraints on public spending, and advances in technology all impact on organisations, staff and those who use services. Poorly managed change never works well, as it creates stress and resistance, so learning how to manage change effectively and help others in this continual process is crucial to effective service delivery. This unit introduces learners to the range of factors that can influence change; the effects of change on organisations, staff and users of services and the key principles of successful change management. Learners are also encouraged to evaluate the benefits of continuing change in health and care services.

Learning outcomes

On successful completion of this unit a learner will:

1     Understand the factors that drive change in health and social care services

2     Be able to evaluate recent changes in health and social care services

3       Understand the principles of change management.





















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UNIT 26: FACILITATING CHANGE IN HEALTH AND SOCIAL CARE





Unit content



1      Understand the factors that drive change in health and social care services

Political and legal: factors eg modernisation agenda; current legislation eg Health Act 1999, NHS and Community Care Act 1990, Health and Social Care Act 2001; changes of government; funding issues

Demographic and cultural: factors eg ageing population, minority ethnic community needs, lifestyle factors, public awareness (perceptions) and news media, human factors

Technological: factors eg electronic record keeping; electronic communication; assistive technology

2      Be able to evaluate recent changes in health and social care services

Impact of recent changes on organisations and staff: how services are organised; effect on front-line staff; effect on service delivery

Impact of recent changes on users of services: direct users; families of those who use services

Benefits of recent changes: for the government; for workers in services; for those who use services

3      Understand the principles of change management

Key principles of change management: Kotter’s eight steps to successful change; Leavitt’s model of change; people’s reactions to change; dealing with people’s fears and anxieties; understanding people’s needs; reducing resistance to change; leading change; creating ownership

How change is planned: methods eg consultation; communication; top-down or bottom-up; management style; use of informal social systems; reconditioning; managing anxiety; staff development needs

How change is monitored: measuring and monitoring eg evaluative research surveys; customer/staff satisfaction; measures of efficiency (cost-benefit, referral rates, case completion, waiting and response times)





















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UNIT 26: FACILITATING CHANGE IN HEALTH AND SOCIAL CARE





Learning outcomes and assessment criteria

Learning outcomes
Assessment criteria for pass

On successful completion of
The learner can:

this unit a learner will:







LO1 Understand the factors that
1.1
explain the key factors that drive change in health and

drive change in health and

social care services

social care services
1.2
assess the challenges that key factors of change brings





to health and social care services





LO2 Be able to evaluate recent
2.1
devise a strategy and criteria for measuring recent

changes in health and social

changes in health and social care

care services
2.2
measure the impact of recent changes on health and





social care services against set criteria


2.3
evaluate the overall impact of recent changes in health



and social care


2.4
propose appropriate service responses to recent



changes in health and social care services





LO3 Understand the principles of
3.1
explain the key principles of change management

change management.
3.2
explain how changes in health and social care are





planned


3.3
assess how to monitor recent changes in health and



social care services.







































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UNIT 26: FACILITATING CHANGE IN HEALTH AND SOCIAL CARE





Guidance



Links

This unit has links with, for example:

       Unit 8: The Sociological Context of Health and Social Care

       Unit 13: Managing Human Resources in Health and Social Care

       Unit 28: Work-based Experience.

This unit also has links with the National Occupational Standards in Health and Social Care. See Annexe B for mapping.

This unit also has links with the National Occupational Standards in Leadership and Management for Care Services. See Annexe C for mapping.

Essential requirements

Tutors will need to be able to guide learners through a variety of data sources as well as provide support for rapid appraisal strategies for facilitating change in health and social care.

Learners will need access to service design and delivery documents as well as demographic and social profiles of local communities.

Employer engagement and vocational contexts

Learners should have the opportunity to base their studies on the health and social care setting in which they work or have access.








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