Unit 15 Resort Management

HND Assignment Brief Session: September 2015

Programme title
BTEC HND in Travel and Tourism Management
Unit number and title
Assignment number & title

1 of 1

Resort Operations in the Tropics
Unit Leader

Assessor (s)
Final assignment submission deadline

28 Dec 2014 to 09 Jan 2016

Late submissions
July 11-16 Jan 2016
The learners are required to follow the strict deadline set by the College for submissions of assignments in accordance with the BTEC level 4 – 7 submission guidelines and College policy on submissions. They should also refer to Merit and Distinction criteria that require evidence of meeting agreed timelines and ability to plan and organise time effectively without which the learner may not expect to receive a higher grade.
Resubmission deadline


In class feedback will be available from draft submissions on a task by task basis as a formative assessment as well as summative feedback in the form of initial submission.
Final feedback will be available within 2 weeks of the assignment submission date.

General Guidelines

·         The work you submit must be in your own words. If you use a quote or an illustration from somewhere you must give the source.
·         Include a list of references at the end of your document. You must give all your sources of information.
·         Make sure your work is clearly presented and that you use correct grammar.
·         Wherever possible use a word processor and its “spell- checker”.

Internal verifier

Signature (IV of the brief) *



College of Technology and Management
HND in Travel and Tourism Unit 15: Resort Management (L 5) Assignment Brief September 2015

Assignment Context and the Scenario

This assignment consists of three tasks aimed at helping the learner understand the nature and structure of the resort operations as well as understanding the importance of quality systems and their impacts along with issues of managing incidents in resorts

For this assignment, consider yourself as a trained travel and tourism executive with several years of experience working as a resort-tour operator coordinator. You have been assigned to prepare and present a written report to the company management of your chosen organisation which is engaged in the packaging and selling of holidays to the tropical islands such as Jamaica and Sri Lanka etc. The management is very much interested in evaluating the current quality systems in the resorts and the management practices related to incidents.

Although the tasks in this assignment are all based on the scenario provided above you need to support your discussion with relevant theories and concepts.


Choose a medium to large travel and tourism organisation with tour operations in the UK. .

Research the resort management practices in the Caribbean or Indian Ocean resorts and provide a one-page summary of your chosen organisation as an introduction.

Avoid using cut and paste materials when writing and completing assignment.

Recommended word limit is 3000, excluding the introduction and appendices, if any.


Assignment Tasks

LO 1: Task 1

A.    Using a couples of resorts you have chosen to focus from your company portfolio, investigate and analyse the various functions of resort operations, including the coordination and handling of various tour operators and customer service function as well as managing the legal and health and safety issues. P 1.1

B.    Analyse how the resort managements structure and organise the various types of tour operators and their guest-related and activities, including specialist programmes such as diving and seasonally varied events such as winter sports. P 1.2

Ø  M 1: Explore the complex problems related the various functions of resort operations using effective approach to study and research a selected resort (Task 1 A)

Ø  D 1.Evaluate the current management structure of your selected resort based on the defined criteria such as functions or activities of the chosen resort (Task 1B)