How to get best help for UNIT 3: CUSTOMER SERVICE


How to get best help for UNIT 3: CUSTOMER SERVICE

The learner can: 1.1 discuss reasons for using customer service policies 

1.2 discuss the purpose of evaluating a customer service policy, indicating how this can assist future staff training and development 

2.1 evaluate different communication methods and how these are used to best effect 

2.2 analyse how customer perception is influenced by customer service provision 

3.1 assess sources of information on customer requirements and satisfaction levels 

3.2 carry out research on customer requirements and satisfaction levels for a selected business, suggesting potential improvements 




4.1 deliver customer service in a business and service environment 

4.2 review own performance in the delivery of customer service and make recommendations for improvement

LO3 Be able to investigate customer requirements and expectations

LO4 Be able to provide customer service within business and services contexts to meet required standards





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