Understand Effective Communication and Interpersonal Interaction in Health and Social Care
Understand effective communication and interpersonal interaction in Health and Social Care
In this assignment I’m going to be explaining to you the value of effective communication in a Children’s Day Care Centre. In this assignment I will be writing about the context, communication, interpersonal interaction, language and needs and preferences to help the you understand how they are supposed to communicate with children in this setting. In the Day Care Centre the children we look after vary, some of them suffer from learning difficulties and need special care, whereas others find it hard to communicate so we have many needs and preferences to cater for here.
At the Child's Day Care Centre we have what you call a ‘one to one situation’ which is a conversation be between staff members and parents, between staff members, or staff members and a specialist that would come and visit the children. When in a ‘one to one situation’ you will be talking about many things, but the main reason for a ‘one to one situation’ would be to talk about health or behaviour concerns of a certain service user. You will need to understand that when specialist speak to the service users you work with, they will give you an overview of the things they have spoken to them about, so you will need to take into account what they tell you as they will speak to the service users about their feelings, this will help you be able to cope or communicate with the service user when they are becoming challenging or you can see they are having trouble with something. This is similar when a 'one to one
situation' is taking place between two staff members, they will either be having a formal or informal conversation, many formal conversations that occur between staff member are to do with work or a service user, this can be done in many different ways, such as; verbal, written, text/email etc. When staff are having an informal conversation they are both speaking about something they have interested in that is not work related, this can also be done in the same ways as listed above.
We will also talk a lot in groups, so staff members will brief each other at the end of the shift to make sure that everyone has a good enough understanding of everyone’s concerns whether it be of a certain service user or a concern of the building/facilities. This will help you for the next time you are on shift so you can deal with a concern someone has had or brief other staff members that weren’t present at the time.
You will also have to communicate with other professionals that visit the Day Care Centre from time to time. this is called 'multi-agency communication'. When communicating with these people, you will most likely be sharing concerns over a certain service user at the Centre. This will help you in the future when you encounter challenging behaviour with a troubled service user. You will also encounter what is called 'multi-professional', as you will be communicating with professionals from other agency that may or may not have as much experience as you in something, so always take into account and record the conversations that you have with these people, as it will help you and other staff members with service users in the future.
Types of Communication
We have many different types of ways to communicate with staff, service users, friends/family and professionals that visit the Day Care Centre. Some of the service
users struggle to communicate orally, so we like to help them develop their skills by using things such as art & craft, music, dancing or any other sort of activity to help them boost there confidence levels.
Many service users will communicate with us effectively as staff members, and we will be able to make eye contact with them without them feeling uncomfortable. Sometimes when a service users has misbehaved we will use sensory touch as a way of communicating with them, using things as a touch on the shoulder to get there attention, and they will then instantly understand that the way they have just behaved is incorrect.
Some of the service users we have in the Day Care Centre require special needs as they find it difficult to communicate with us, so we will use symbols such as sign language or pictures for them to understand what we are telling them, e.g. if we showed a service user a picture of a plate with food on it, they would understand that it is time for something to eat. You will be trained to do this all effectively to make sure that you communicate with the children correctly.
When you communicate with staff, it is completely different. For example when you are in briefing with other member of staff you will be witnessing 'interpersonal interaction' this is when two members of staff or a group share information about what has occurred in that shift. Some will make reports of this so other members of staff that weren't present at that briefing/shift will have a clear and factual overview of what happened on that shift.
Interpersonal Interaction can also mean you communicating with a professional when you have a concern over a certain child at the Day Care Centre or if they need to brief you on anything that you need to be aware of e.g. if a service user is troubled that you need to take extra care with them. This is done so that you and the professional have all the information you need for that individual child to make sure that they are comfortable in the setting.
Due to the service users coming from many places around the area many of us as staff experience different ways that the service users communicate, such as; slang, jargon. Some of the service users that suffer from learning difficulties communicate with us using non-verbal communication and all of us as staff will learn to interpret what that service user is trying to tell us by there; posture, facial expressions and we will communicate with them differently to other service users using sign language, or prompt pictures for them to understand what we are trying to tell them.
Communication and language needs and preferences
In the Day Care Centre we alter the way we communicate to satisfy the needs and preferences of some of the service users that attend here. As I've already discussed, some of the service users suffer from learning difficulties and need us to communicate with them using sign language, Makaton, signs, pictures etc. This is because this is the only way they can communicate with us, or the only way we communicate with them. We do this to make sure that these service users feel comfortable communicating with us in the way they know best.
Some of the service users in the Day Care Centre need to use specialist technology such as; intra-talkers, translators and interpreters. When working at the Day Care Centre you will be trained and giving an idea on how these devices work, this is so
all the staff members have an understanding of the needs of a service users and technology that enables them to communicate with us.
We also have service users that don't exactly have needs, but do prefer to communicate with us as staff in a certain way, so some service users will use things such as; finger spelling or referencing objects to tell us what they want/need. As staff members we need to make sure we are attentive to when a service user tries to communicate with us in this was, as because they aren’t communicating verbally, we may not realise they are communicating with us.
So in conclusion to be able to communicate effectively with the service users, staff members, and family you just need to learn the correct ways to communicate with each of them. Consider thinking of your own ways of getting around communicating with children, as some of them will like to learn a new and fun way of communicating. I hope you enjoy your time working at the Child's Day Care Centre.