The Developing Manager
The term ,,management is a subject of different interpretations .A large number of various ideas can define what management is and the job of a manager.
A good management can lead a business to success and a skilled manager can lead its team to achieve the goals of an organisation.
Generally the term management is suitable for everyone because at one point in the life cycle an individual is managing its own time,is taking decisions,is controlling and planning its day by day life .
Management on its basic view is about ,,making things happen,,within an organisation.
A good manager will use systems and procedures ,will set roles,and will achieved the aims and objectives of the company through the efforts of other people.
Ref(BTEC Level 5 HND in Travel and Tourism Management page 233)
This assignment is focusing on understanding principles and practices of management behaviour by comparing two organisations within travel and tourism industry in task 1.
Task 2 will evidences self knowledge and appraisal,own potential as a manager thorough the analysing of SMART objectives than in task 3 the paper will show managerial skills with roles and responsibilities applied on a case study.
The last part of the assignment presents relevant managerial skills for a management career and development plan.
Management has different styles but on each level a manager is dealing with people ,is changing behaviour and is directing towards completing the tasks within organisation.
There are different styles of management that applies in managing the workplace and using the most efficient method can influence in both ways negative or positive the staff within an organization.
A manager is dealing with people most of the time and because the nature of human been is different from an individual to another ,it is necessary to adopt not just one type of management style .
In fact there are several types of management styles that can be applayed by the manager within organization ,each of it being used in different situations.
In this case the staff of an organization is influencing the type of management which a manager has to adopt in order to fulfilled with the objectives of the company.
In order to compare different management style this assignment will focus on Thomas COOK management style and MC Donald’s management style.,
Thomas Cook encourages and values the diversity of its people, through strong management and effective supporting policies.
Thomas Cook management is committed to treat everyone fairly and reasonably according to their individual merits and abilities measured against the business needs.
Thomas Cook is committed to the fair treatment of its staff, potential staff or users of its services, regardless of age, gender, religion, sexual orientation, responsibilit9ies for dependants, age, physical/mental disability or offending background.
Thomas Cook management promote equality of opportunity for all, with the right mix of talent, skills and potential and welcome applications from a wide range of candidates, including those with criminal records. The human resource department select all candidates for interview based on their skills, qualifications and experience.
Thomas Cook management style is a combination of diffrent types of management but the most commun one is based on Henry Fayol management style.
Henry Fayol believed that ,,management skills could be learned and tough. (14 Principals of Management By Fayol)
Fayol”s universal management functions:
*leading(telling people what to do)
*controlling(assessing,making sure of the quality of products)
Also the type of management that Thomas Cook adopted is democratic style where employees bhas the chance to promote ,they can contribute more to the decision process.,they get motivatedand also contributes with ideas to achive goals.
MC Donald`s management style
McDonalds is the world leading food services in the world today; it has 30,000 restaurants in 119 countries and serves 47 million customers each day of the week.. Even though these two companies seem the same they are very different in how they are run and the ethics they take.
McDonalds is a fast food chain that has the majority of its employees on minimum to just above minimum wage. These are the people at the bottom of the McDonalds hierarchy they work as the cashiers but are theoretically just as important as the people right at the top of this
Since each restaurant is franchised then there is a miniature hierarchy inside the main McDonalds hierarchy. This is very different to how Thomas Cook works they have a much larger but flatter hierarchy.
The reasons for this is different for each company, McDonalds has a tall hierarchy because of the many different stages there are to achieve in the company. Such as when an employee first starts there they are right at the bottom. Through time they can achieve promotion up the hierarchy. Though for the first four promotions the worker is still on the shop floor either on the tills or cooking in the back.
This is the reason the hierarchy grows large. There are still 3 levels of the hierarchy left in one restaurant after the 5 on the shop floor meaning on average 8 in each restaurant.
The advantage of this high structure for McDonalds is that some managers only look after 5 people or less and find it easy to keep them hard working. Also people have a closer eye on each worker and see both their good and bad points.
The disadvantage is the workers can get confused about who they should be taking their orders from. Also communication form the top very rarely gets to the bottom without being change. So sometimes the wants of the person at the top take a lot time to be put into action by the people at the bottom. Another problem is that they reduce the opportunities for promotion making staff much less motivated than they could be.
These are autocratic, democratic, paternalistic and laissez-faire management. Thomas Cook and McDonalds both show different types or management styles.
At McDonalds there is only one type on management and the managers are generally autocratic, this means people get told what they have to do rather than asked or have a choice.
E.g. the manager would ask a cashier to work on the till for 5 hours and the cashier doesn’t really have a choice. This is because the work that has to done is unskilled so no qualifications are needed meaning people don’t work where they are best in the company they work were they get told to work.
This type of management is very bad for morale in the workforce which
is what explains McDonalds high staff turnover rate.
This is a totally different type of management to what is used at Thomas Cook. At Thomas COOK the managers are more democratic. They adopt a democratic style of management, meaning they let the workers become a lot more involved in where they should work and decisions in the company has to make. At the end off all this the highest in the hierarchy will make the final decision based on what was discussed.
The managers let people do what they want to do as long as it’s in the right direction.