Observing Two People in a Health and Social Care Environment.
Observing two people in a health and social care environment.
The setting takes place in a hospital between a patient and a doctor.
In the waiting area the patient was waiting for the doctor to arrive and see him. Whilst waiting for the doctor the patient showed his impatience with his body language by tapping his feet on the floor.
After a few minutes the doctor gently opened the curtain with a welcoming smile which immediately showed how friendly and amiable she was. The patient smiled back which shows they had a positive non-verbal correspondence to each other by using facial expressions.
The patient couldn’t sit still and was contently biting his nail which shows his nervousness and anxiety. This could be because of the car accident he had but the doctor used excellent communication skills and good body language throughout their conversation which led to a comfortable one-to-one dialogue. The doctor kept on smiling and giving a pat on the patients back or arms to make him feel comfortable.
The doctor used a lot of eye contact and physical gestures to communicate with her patient. For example the doctor patted the patient gently on his shoulder and assured him that he was safe after a small accident. This showed me that the doctor was observing her patient with sincerity.
The patient couldn’t speak English very well so they used their hands and other gestures to express themselves. For example, the doctor asked how much the pain hurt him by pointing at the patients back where he had the pain and then the doctor said “does it hurt this much?” (Opening her hands wide to about 60cm), “this much?” (Decreasing a bit smaller) “Or this much” (which she decreased about 10 cm short). Then the patient opened his hands out wide and said “this much” which shows that he was in a lot of pain. After the doctor listened to the patient she had her hands to her cheeks with one of her eyebrow higher than the other. This shows that she was trying to figure out what the problem was.
By observing both the doctor and the patient I learnt that people don’t always have to talk verbally to have an effective communication. We can still have an effective communication by using our body language.