Hospitality Management

Hospitality Management
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Unit 1 The Contemporary Hospitality Industry
  • Understand the current structure of the hospitality industry
  • Understand staffing in the hospitality industry
  • Understand recent developments affecting hospitality
  • Be able to recognise potential trends and developments in hospitality
Unit 2 Finance in the Hospitality Industry
  • Understand sources of funding and income generation for business and services industries
  • Understand businesses in terms of the elements of cost
  • Be able to evaluate business accounts
  • Be able to analyse business performance by the application of ratios
  • Be able to apply the concept of marginal costing
Unit 3 Customer Service
  • Understand customer service policies within business and services contexts
  • Understand the purpose of promoting a customer-focused culture
  • Be able to investigate customer requirements and expectations
  • Be able to provide customer service within business and services contexts to meet required standards.
Unit 4 Research Project
  • Understand how to formulate a research specification
  • Be able to implement the research project within agreed procedures and to specification
  • Be able to evaluate the research outcomes
  • Be able to present the research outcomes.
Unit 5 Food and Beverage Operations Management
  • Understand different food and beverage production and service systems
  • Understand the financial controls used in food and beverage operations
  • Be able to devise menus for hospitality events
  • Be able to provide food and beverage services for hospitality events.
Unit 6 Rooms Division Operations Management
  • Understand services provided by the rooms division in diverse contexts
  • Understand the impact of contemporary management issues on the effective management and business performance in the front of house area
  • Understand factors that contribute to effective management and business performance in the accommodation service function
  • Be able to apply techniques to maximise and measure occupancy and rooms revenue.

Hospitality Management
Unit 7 The Developing Manager
  • Understand principles and practices of management behaviour
  • Be able to review own potential as a prospective manager
  • Be able to show managerial skills within a business and services context
  • Be able to create a career development plan for employment within a business and services context.
Unit 8 Marketing in Hospitality
  • Understand the concepts of marketing in a services industry context
  • Understand the role of the marketing mix
  • Be able to use the promotional mix
  • Understand the marketing cycle in a services industry environment
Unit 9 Human Resources Management for Service Industries
  • Understand human resource management
  • Understand the effect of employee relations and employment law on service industries businesses
  • Understand the recruitment and selection process
  • Understand training and development in service industries businesses
Unit 17 Quality Management in Business
  • Understand the different approaches to quality management appropriate to commercial operations
  • Understand the benefits of quality management in a business and services context
  • Understand a range of quality controls and how service to the customer can be improved
  • Be able to apply the principles of quality management to improve the performance of an organisation
Unit 18 Facilities Operations and Management
  • Understand the operational responsibilities of a facilities manager
  • Understand the legal, health, safety and environmental obligations to be addressed by facilities operations
  • Be able to use a range of administrative systems to support facilities operations
  • Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities.
Unit 19 External Business Environment
  • Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context
  • Understand the effect of legal and political environments on business and service industries
  • Understand the statutory requirements for establishing and developing a business and services operation

Hospitality Management
Unit 20 Business Health Check
  • Understand the impact of socio-economic change on the development of commercial organisations in a business and services industry context
  • Understand the effect of legal and political environments on business and service industries
  • Understand the statutory requirements for establishing and developing a business and services operation
Unit 37 The Travel and Tourism Sector
  • Understand the history and structure of the travel and tourism sector
  • Understand the influence of local and national governments and international agencies on the travel and tourism sector
  • Understand the effects of supply and demand on the travel and tourism sector
  • Understand the impacts of tourism.
Unit 38 Sustainable Tourism Development
  • Understand the rationale for planning in the travel and tourism industry
  • Understand different approaches to tourism planning and development
  • Understand the need for planning for sustainable tourism
  • Understand current issues related to tourism development planning
  • Understand the socio-cultural, environmental and economic impacts of tourism in developing countries and emerging destinations.
Unit 40 Tour Operations Management
  • Understand the tour operators industry within the travel and tourism sector
  • Understand stages involved in creating holidays
  • Be able to review brochures and methods of distribution used to sell holidays
  • Understand strategic and tactical decision making for tour operators.

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