In this competitive environment it has become very necessary to possess the employability skills and professional skills so as to accomplish the work tasks efficiently and effectively. An efficient employee needs to have all the required abilities and skills such as personal and professional skills, interpersonal skills, transferable skills, ability to work with others in a team or group, leadership abilities and good communication skills. The overall skill set must match with the organizational requirement (O’Brien, 2009). In the present paper, research pertaining to organizational work abilities of an IT manager in APEX IT Solutions would be taken for study purpose. The present task would help in achieving the below mentioned learning outcomes from the study of various aspects:
LO1: Be able to take responsibility for own personal and professional development
LO2: Be able to demonstrate acquired interpersonal and transferable skills
LO3: Understand the dynamics of working with others
LO4: Be able to develop strategies for problem solving
These learning objectives would help in better understanding of the core area of this study.
1.1 Discuss how you would develop your own responsibilities and performance targets based on your experience of working in an organization.
1.2 Using a specific situation you may have encountered, critically examine what you would have recommended for improvement or had taken any action to improve your performance.
For judging the effectiveness of an IT manager against the desired and defined objectives, their performance related to setting targets and tracking of the performance indicators would be observed. The personal and professional development of IT manger would account for own development for accomplishing the work responsibilities. Such development may include decision making ability, development of technical skills, having ability to analyze the data and different situations, problem solving techniques, have a good team building approach and conflict management approach. Hence, personal skills need to be developed being an IT manager at APEX IT Solutions as these skills would eventually help in achieving the defined objectives. Along with these skills technological skills would help in the development of software and survey that would ease the market research mechanism for the IT manager of APEX IT Solutions. Also, these skills would make a way so that the development plan for professional development can be attained by the IT manager at APEX IT Solutions (Jonathan, 2010). For a better judgment a personal development plan can be analyzed for framing adequate results.
Considering the attainment of objectives like improvement in the quality of performance of the employees, the IT manager need to develop and implement such motivational techniques for the employees that would ensure better and improved performance. In order to motivate the team IT manager must consider the implementing of suitable communication system within the organization for better flow of information from the top management to bottom and from bottom line workers to top management. Suitable employee welfare policies should be followed in the company for strengthening the confidence of the workforce in the company. IT manager must possess the ability to produce a sense of coordination and cooperation in the team so that the work objectives of the organization can be achieved effectively (Merkle, 2012). IT manager must consider the need of encouraging the development skills of the employees so as to manage the workforce for the betterment of the organization. The employees must be provided suitable training required for their job so as to increase their morale. Also, IT manager can deploy a system of rewarding the talented people in his team; this would result in encouragement of the employees to work more efficiently. IT manager motivating the employees would result in high morale of the employees consequently there would be improved and better work performance of the team and thus the objectives of the organization would be attained more efficiently and effectively.
· Developing a strong team
· Resolving conflict in team
· High technical skills
· Coordination and planning
· Development of software
· Legislation and employment skills are not as per desired
· Knowledge sharing skills are not as desired
· Weak communication skills
· Lack of skills to create knowledge in the organizational context
· High amount of funds required to train employees
· Weak communication skills leads to the lack of interpersonal relationship with the other employees of the organization
· Development of team can be done through team development skills which would be helpful to accomplish project
· Technical skills would be used to fulfill project requirement
Table 1: SWOT analysis for IT manager
2.1 Analyze a work based situation of yours and discuss how you would identify and suggest solution or you had identified and suggested a solution.
2.2 Identify and evaluate the various approaches and style that you would use to communicate a work based problem to your peers and supervisors using your own experience.
In the APEX IT Solutions IT manager need to have high effective communication skills which may be verbal or non verbal communication skills. These skills would ensure proper communication with the various stakeholders of the organization which eventually would ease the market research process (Paauwe & Boon, 2013). In order to communicate effectively with the staff, IT manager would need to develop such communication pathways which would help in gaining feedback from the team members which can be used as an imperative tool for judging their opinion and expectations from the organization. Such feedback must be open and responsive so that it can be used for improving the overall experience of the team members (Ulrich, 2006). For enhancing the personal effectiveness of IT manager of APEX IT Solutions, skills like negotiation skills, social skills and assertiveness must be possessed by him as these skills would help in market research operations and in dealing with the various stakeholders of the project undertaken. Such skills are transferable in nature so the IT manager can transfer the skills through proper training to the team members which would eventually result in attaining excellence by each team member for doing the project.
2.3 Examine the various time management strategies and analyze how you would manage your time and why?
3.1 Explain the role that you and your colleagues may have played as a team worker in your work based situation and analyze the group dynamics.
3.2 Identify and discuss alternative ways to complete a task as team and achieve the goals.
For completing the tasks and achieving the team goals in the context of APEX IT solutions, some of the alternate ways that can be applied in the organization team work would be discussed as under:
· In order to complete the tasks and achieve the desired goals, approach of shared work responsibilities can be applied in the tasks in which the work responsibilities would be shared for easy managing of the overall project.
· Organization can develop specific team structure such as problem solving team, self directed team, change management team etc. for enhancing the overall efficiency for the project teams.
· One more way to achieve the team goals would be establishment of some particular elements in the team so as to strengthen the team efforts. These specific elements include building of loyalty, commitment, coordination, team spirit and other strong evaluation factors in the team so that with the help of proper coordination and a sense of cooperation among the team mates, the overall goals of the task would be accomplished (Buchner et al, 1995).
4.1 Investigate and analyze with appropriate tools and techniques one work based problem in your work environment and develop strategy to resolving the problem with justification. Now assess the potential impacts of implementing the strategy on the business.
There would be several tools which would help in order to find out the root cause of the problem and propose solution to sort out the issues faced by the organization. Taking example from the Constrictum, sales of new launched product i.e. SpiderNet would be collected for the past one year against the expected sales from the marketing department of the organization. A comparison would be made between the actual sales data and expected data so as to know the reduction in sales performance for the organization towards their newly launched product. Brainstorming sessions can be helpful in order to explore the various internal and external factors limiting the product sales and leading towards failure of product in the market. Brainstorming sessions would be done with the several members of the organizations representing different departments such as the marketing, sales, finance, strategy and others so that holistic view of the problem can be explored.
In order to take confirmation on the issues highlighted in brainstorming sessions it is important that primary and secondary research can be conducted and results can be verified through these research methods. These research methods would not only helps in order to confirm the results for the brainstorming sessions but further can evaluate the factors which are restricting sales performance of the organization in the market thereby leading to the product failure. Taking the example of high pricing revealed through brainstorming sessions, primary research would be conducted with the consumers so as to know whether consumers perceive product prices much higher as compared to the benefits offered by the product i.e. total value proposition of the product would be analyzed from the consumer’s point of view (Sokol & McCloskey, 2011). This would confirm the strong basis for the ideas generated during the brainstorming sessions. This stage of the solution would be important as if the root cause of the problem would be wrong then obviously solution developed would also not be suitable for the problem faced by the organization. Once the root cause of the problem has been identified then historic issues would be referred and help from external consultants would be taken so as to develop the possible solution for the problem faced by the organization. Historic data gathered within the organization would help to know whether similar problems have occurred in the past and how these problems were resolved and effectiveness of the solution adopted in past would also be known through the historic data collected in organizational context. Brainstorming sessions with online marketing consultants can help in order to know about the problem of online marketing issue for Constrictum.
Different strategies would be adopted by the organization in order to resolve issues such as higher pricing of their products. A low cost strategy can be adopted with varying products or services features so that consumers looking for lower price can attract towards the market offering of the organization (Jonathan, 2010). Strategy implementation would be done by the organization keeping in mind the probable benefits which would be obtained through implementation of such strategies. Low cost strategy adoption can be helpful for Constrictum as it will generate higher consumer response towards the market offering of the organization. Lower prices would enhance the consumer satisfaction towards the products offered by the organization. Hence solutions developed by the organization would be helpful to enhance organizational efficiency.
With the help of present paper roles and responsibilities of IT manager has been explored in context to Constrictum in order to evaluate the performance criteria so as to enhance the organizational efficiency. Various recommendations have been developed in order to propose the solution towards problems faced at workplace. Time management strategies have been proposed which can be used in organizational context so as to save time and enhance effectiveness of the organization. Roles of team have been shared in the organizational context so as to attain shared goals for the organizational stakeholders.
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