Unit 9 Human Resource Management for Service Industries

Unit 9 Human Resource Management for Service Industries

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HND Hospitality Management

Unit code: J/601/1756

Edexcel Assessment Brief Front Sheet

AssessorName: Natasha Mooruth
InternalVerifier Name: Linda Rubbathan

DateIssued: 15/09/2014
Hand inDate: 08/12/2014by 23:59pm

BTECHigherNationalDiplomain Hospitality Management

 UnitTitle: Unit 9Human Resource Management for Service Industries

Assignment title
HR Management, Planning, Recruitment and Employment Law

Rules and regulations:
Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work.  Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by LSBF. Please see your student handbook for further details of what is / isn’t plagiarism.

Assignment Regulations  
1.             Learners are required to submit their work using the LSBF Assessment cover sheet and write <<Student ID, name, intake, group and the unit of the module>> in the subject of email and name the file this way.
2.             You are required to submit your assignment electronically to My Page
3.             If you need an extension (even for one day) for a valid reason, you must request one, using a reasonable adjustment form available from the Edexcel Programme Leader. Do not ask the lecturers responsible for the course - they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
4.             General guidelines for submission of assignment:
a)     All work must be word-processed and must be of “good” standard.
b)    Document margins shall not be more than 2.5cm or less than 1.5cm
c)     Font size in the range of 11 to 14 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
d)    Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online or with the documentation.

Learning outcomes
On successful completion of this unit a learner will:
Assessment criteria
The learner can:

Understand human resource management
1.1 Analyse the role and purpose of human resource management in a selected service industry

1.2 Justify a human resources plan based on an analysis of supply and demand for a selected service industry business
Understand the effect of employee relations and employment law on service industries businesses
2.1 Assess the current state of employment relations in a
selected service industry

2.2 Discuss how employment law affects the management of human resources in a selected service industry business
Understand the recruitment and selection process
3.1 Discuss a job description and person specification for a selected service industry job

3.2 Compare the selection process of different service industries businesses
Understand training and development in service industries businesses
4.1 Asess the contribution of training and development activities to the effective operation of a selected service industry business

Assignment Details

Assignment title
HR Management, Planning, Recruitment and Employment Law
You have completed your HND in Hospiatlity Management and you are trying to seek employment in the hotel industry, in particular in the Human Resource Department. You have decided to research Human Resource Management (HRM) in more detail to assist you in interviews and applications.
The list below shows some of the famous chains of hotels worldwide. As part of your study you shouldselect one of them to research and investigate.
If you are currently working in a hotel you may select your own organisation.
·         Hilton Hotels
·         Sheraton Hotels and Resorts
·         Meridian Hotels
·         Holiday Inn
Task  1 (LO1)
To achieve 1.1 and 1.2 you need to produce a written report highlighting the points below:
·         1.1. From the selected chain of hotel above,produce a written report analysingthe role and purpose of human resource management. This detailed investigation should analyse what they do and the reasons they do it. The analysis should consider; the concept of human resource management (HRM) eg planning and forecasting, recruitment process, contracts of employment, deployment and monitoring of employees, training and development, budget monitoring, relationships; role and purpose of HRM, soft HRM, hard HRM
  • 1.2 for your chosen hotel, analyse supply and demand. Based on your analysis devise a report to  produce and justify a plan on supply and deman which considers; internal and external factors influencing human resource planning and human resource planning in a changing environment
You must include a slide showing references you have used to support your research and findings. Please use adequate notes in the notes section.

Task 2(LO2)

To achieve 2.1 and 2.2 you need to produce a written report highlighting the points below.

  • 2.1 For your chosen organisation produce a written report to assess the current state of employment relations in your hotel chain. Estimate the quality and evaluate the way HRM works in your chosen hotel. You should consider; unionisation eg structure, culture, collective bargaining, negotiation,consultation; employee participation, involvement and conflict management, empowerment;grievance procedures, disciplinary procedures
  • 2.2 For your selected organisation, include in the report a discussion on how employment law affect HRM. You may consider; employment legislation eg Employment Relations Act, Employment Rights Act; equal opportunities; contracts of employment including termination eg resignations,redundancy procedure, ill health retirements, retirement, dismissal, maternity and paternityrights, parental leave; tribunals, Advisory, Conciliation and Arbitration Service (ACAS). The legislation you use should be relevant to the UK.

Task 3 (LO3)

To achieve 3.1 and 3.2 you need to produce a presentation and a typed document highlighting the points below.

·         3.1 Research at least one job description and a person specification for your chosen organisation. For your selected organisation prepare a verbal presentation to discuss them with your class and tutor. You should discuss the role, responsibilities, what is required (skills, qualities, experience, qualifications). You may wish to use handouts.
Your presentation will be observed you will receive an observation record from your tutor.

·         3.2 Produce a typed document to compare the selection process of your chosen organisation with an organisation from a different service industry. e.g. you may compare your chosen hotel with an orgnnisation from the restaurant industry. Your comparison should be a detailed explanation of the similarities and differences and not merely two lists.
You may wish to consider; selection methods and practices, barriers to effective selection, evaluating recruitment and selection processes, application form design, applicant information packs, shortlisting, interview methods and  interviewing skills

Task 4 (LO4)

To achieve 4.1 you need to produce a written report highlighting the points below.

·         4.1 For your selected organisation assess what the contribution of training and development activities to the effective operation of the business. A detailed explaination into the methods used to address training and development needs. Evaluate how the use of training and development can effect the overall objectivesof organisation. Explain how and why it is affected.
You should consider; effects eg link between induction programmes and training, therole and need for training, training versus development debate, types of training anddevelopment activities, training needs analysis, use of appraisals and target setting, benefitsof training and development, barriers and attitudes to training, competency-based training and the evaluation of training against overall organisational objectives

Merit grade

Merit descriptor
Indicative Characteristics
In order to achieve a merit the learner must:
The learner’s evidence shows:
Identify and apply strategies to find appropriate solutions
·         An in-depth analysis of the role and purpose of HRM has been conducted
·         An effective approach to study and research has been applied using a variety of sources to assess the state of employment relations.
·         Evidence of attempts to resolve complex problems with more than one variable have been explored in order to find solutions to the identified issues at the chosen hotel
·         Effective judgments of the training and development activities have been made with clear justification

Select/design and apply appropriate methods/techniques
·         A range of sources have been used whilst researching different selection processes
·         Industry standard person specifications have been discussed
·         Relevant impact analysis techniques have been applied
·         Complex information regarding how law affects management of human resources has been synthesised and explained for the intended audience
Present and communicate appropriate findings
·         The human resources plan has a good structure and approach
·         A range of methods have been used to present the work and language has been used accurately and appropriately

Distinction grade

Distinction descriptor
Indicative Characteristics
In order to achieve a distinction the learner must:
The learner’s evidence shows:
Use critical reflection toevaluate own work andjustify valid conclusions
·         Conclusions to the current state of employment relations has been arrived by thorough synthesis of ideas which are fully justified
·         When discussing your selected organisation attempting to improve its image to the different stakeholders,  the unforeseen has been accommodated
·         Self-criticism of research approaches have been explored
Take responsibility formanaging and organisingactivities
·         Autonomy has been demonstrated by work being submitted on time to a high standard
·         Independence has been demonstrated with limited guidance, an extensive list of sources used and a low similarity report
Demonstrateconvergent/lateral/creative thinking
·         Effective thinking has taken place with regards the assessment of the contribution of training and developemnt to the effective operation of a business
·         Lateral thinking has been shown for the discussion on how law affected HRM
·         Creative and innovative though has been shown in predictions and justifications