Personal and professional management

Personal and professional management

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Table of Contents






 

 

 

 




Introduction
The aim of present paper is to explore personal & professional skills so that future career development can be promoted through these skills. Current paper would help in order to prepare for self-directed learner by exercising practicing such as organizing and managing. There would be four modules for the current paper, first module would deal with enhancing lifelong development for self-managed learning process, second part of the paper would deal with taking responsibility for the personal and professional development, third learning objective would be to deal with implementation & review of personal and professional development and fourth learning objective would be to deal with interpersonal and transferable skills.  










 

LO1

(a) Explain what is meant by self-management learning. Discuss the benefits of self-managed learning to individuals as well as organisations. Discuss ways in which lifelong learning can take place both personally and professionally.
Self-managed learning is development of individuals by themselves and organization should focus on self-managed learning programs in order to develop their staff in particular direction.Self-management process would help in order to develop skill throughout lifetime and require an individual to set their goals and manage time. For self-managed learning approach it is important for an individual to have concentration and motivation (Bob, 2010). Self-management for individuals’ involves self-regulation activities such as monitoring, controlling and directing for self-learning process.
Monitoring process would first assess various strategies and depending upon performance particular strategy would be selected. Evaluation of the self-management strategy needs to be done so as to ensure whether adopted strategy is able to address the issues. Based upon the monitoring and evaluation trusted resources would be reinforced for self-learning process.
Lifelong learning process helps individual to continually involve in the learning by contributing to the personal context. In order to indulge in the lifelong learning process it is important for the learners to evaluate themselves by SWOT technique (strength, weakness, opportunities and threats). After conducting SWOT analysis a self-learner can also adopt self-reflective learning process so that a continuous learning mode can be activated for the individuals.
Carrying out personal SWOT would give opportunity to examine individual weakness areas where improvement can be done so as to indulge into continuous learning process through tools such as self-reflective learning process and continuous professional development.Self-reflective learning process helps in exploring personal views, judgment and opinion. Self-reflective learning process provides chance for individuals to develop new skills at workplace with help of responsibilities assigned to individuals. Continuing professional development process helps in order to collect ideas and techniques for the purpose of personal learning (Heinz and Rowena, 2004).   
Some of the potential benefits of self-managed learning process for individuals and organizations can be given as under:
For individuals
§  Self-managed learning aimed at different learning needs for the individuals
§  Enhances practical experience for individuals so that learning can be applied to workplace
§  With self-learning personal ownership is linked which lifelong learning
For organization
§  Self-managed learning process helps in developing cost effective learning solution for the organization
§  Helps human resource to take faster decisions in organizational context
§  Inculcate problem solving skills which helps human resource to handle different situation at workplace
§  Self-learning process would inculcate flexibility which is important for the organization in order to gain success
§  Save time for organization towards training and development
(b) Briefly explain Honey and Mumford learning style.
Learning style of Honey and Mumford was based on the work of Kolb and four distinctive learning style or preferences were observed which are as under:
  • Activist: Activist would involve themselves in new experience without any bias. They live in present, happy to be dominated by new experience, open minded and remain enthusiastic about new experience. They would first act and then consider the consequences. They make use of brainstorming to tackle problems.
  • Theorist: They would adapt and integrate the observations into logical and complex theories. They would resolve problem through step by step process and would tend to become perfectionist. They would analyze and synthesis on the problems.
  • Pragmatist: Pragmatist work on new ideas, techniques and theories for checking whether they are working. They search for new ideas and take opportunity to experiment with them. They would attract quickly on ideas which attract them.
  • Reflector: They will stand back and observe experience through different perspectives. They would collect data through different sources and would consider it thoroughly before making the final conclusion. These people would consider all possible angles and implications.
(C) Based on Honey and Mumford learning styles, identify, with justification your preferred learning style. Students should use the Honey and Mumford learning styles evaluation form provided to help them identify their learning style.
Based on the Honey and Mumford learning style there are four major learning styles identified which are activist, pragmatist, reflector and theorist. Based on the evaluation form of Honey and Mumford assessment has been done on 40 questions as given in the appendix. These questions shows the characteristics of a person and some of the characteristics selected by me include like to be perfect about the things, don’t often take things for granted, don’t like loose ends, believes in logical thinking, like to explore things how they work and maintain proper pattern for meeting and discussion.
Based on these characteristics overall assessment of the preferred learning style comes out to be high on theorist while low score on the other learning style parameters such as activist, reflector and pragmatist. Score on other learning styles such as activist was 4, reflector was 3 and pragmatist was 2. Hence highest level of score has obtained on theorist due to which preferred learning style would be considered as theorist.

LO2

(a) Carry out a Personal SWOT analysis in order to identify your key strengths (qualities and skills), weaknesses, opportunities and threats.
Strength
Weakness
  • Do thins perfectly
  • Ability for building logical sequence
  • Strong analytical skills
  • No risk taking capabilities for trying new experience
  • Lack of data collection skills
  • Lack of practical decision making
Opportunities
Threats
  • To develop step by step process for problem solving
  • Working based on particular framework
  • Missing opportunities due to lack of risk taking
  • Lose out on learning opportunities

(b) Conduct a Skills audit to determine your key skills and identify your skills gap.
Key skills would include the deeper understanding and analysis of the situation faced so that problem analysis can be done. Developing logical sequence for the problem at hand helps me in order to adopt the step by step process so as to sort out the problem. I don’t take things for granted which allows me to work by remaining cautious on particular situation and implement the set of practical solutions for the problem faced. 
In order to accomplish the skill set I require strong decision making skills and taking risk based on the assessment of entire situation. I need to collect data through own sources and from others in order to make proper analysis. This analysis would be helpful to make assessment of the situation so that risk pertaining to a particular problem can be accepted.
(c) Based on your personal SWOT analysis and Skill Audit, critically evaluate how you may use your key strengths in your current or future job. Discuss how your weaknesses may prevent you from achieving your goals and how you would address these.
Key strengths such as logical sequence development, doing things perfectly and analytical skills would help in order to understand problem faced in the present job role. Problem assessment would be done thoroughly by collection of data through various sources such as primary and secondary sources. Further perfection at workplace would help in attaining higher satisfaction for the workplace stakeholders. Weakness such as absence of risk taking abilities may prevent from achieving goals as I would not be able to try out new experiences. In order to handle the situation I need to develop risk taking capabilities in me.
Current defined needs for the development opportunity would be to gain knowledge and skill set to accomplish assigned tasks and assignments in proper way so that present level of studies can be completed and next level can be pursued. I am having opportunity to gain theoretical and practical knowledge by accomplishing my current defined needs. In future I am looking to explore strategic management discipline through further studies so that high level of expertise can be gained in the subject. Also by gaining appropriate skill set in strategic management I would like to become entrepreneur in the strategic management consulting domain where in consultation would be provided to the organizations into strategic management area (Daniel, 2008). Hence future opportunities for development have large scope and depending upon the level of development skills gained future needs would be accomplished by an individual.
LO3
(a) Briefly explain your personal and career plans. Identify and list the key skills required for your chosen career or educational goals.
My personal career plan is to become the human resource manager in multi national organization so as to handle the position of recruitment and selection process for the particular division (Albert, 1997). Being a human resource manager I would not be only responsible for recruitment & selection but also for the appraisal, coordination, training and development aspects among the employees working in the organization. Some of the key skills which would be required for the chosen career includes below mentioned:
  • Communication skills
  • Coordination skills
  • Analytical skills
  • Data collection
  • Managing relationship
  • Building network
  • Risk taking capabilities
  • Developing logical sequence for problem solving
(b) Set SMART objectives to reflect your personal and professional development based on the needs identified in Task 2.
Based on the needs identified in Task 2 below mentioned SMART objectives can be framed for the personal and professional development:
  • To develop risk taking skills by thorough analysis with practical workplace situations in next 1 year
  • To develop skills for primary data collection by way of different sources
(c) Construct a Personal Development Plan to address your existing skills gaps and develop the skills needed to meet your future career aspirations. Provide evidence of achievement where possible.
Personal development plan for the individuals would help in order to understand their limitations and based on their limitations this plan would provide them way out to combat these limitations so that they can meet their personal and professional goals. Personal plan for me would be based on the needs identification for specific skills and planning should be flexible as per requirement of job and aspiration changes (Albert, 1997). Changes in personal and professional life take place rapidly and individuals need to be attaining new skills & abilities so as to deal with changes and convert opportunities into their favour. For my professional development plan I would adopt below mentioned stages:
§  Accomplishing studies by gaining knowledge and focusing on life goals so as to attain the goal
§  Developing curriculum vitae so as to apply with organization of my domain to seek employment in order to apply knowledge gained in classroom
§  Development of short term goals so as to review performance on continuous basis and collecting short term goals in order to reach to the long term career goal
§  Carrying SWOT analysis and monitoring personal performance of regular basis so that improvement in key areas can be made (Hamilton, 2003)
§  Deciding a time frame for each short term goal, long term goal and different stages of life
§  Inculcating continuous learning through personal and organizational efforts
§  Reviewing the personal & professional plan so as to judge performance and to make changes required if any
(d) Critically reflect on your own learning against the aims and objectives set out in your personal development plan. Review and update your development plan.
My career path seems quite clear but as moving along the path for attaining career goals there would be several hurdles which needs to be sorted out to reach that final outcome (Daniel, 2008). The first issue would be my character as I am not having definitive character and dependency which can create biggest hurdle for me in attaining career goal. In order to deal with the issue it is important to evaluate personality and improvise in it as per the career goal requirement. Second issue faced by me would be time management as I am little careless about time and never set time bounded goals for myself (Heinz and Rowena, 2004). In order to deal with the time management issue best possible way would be to develop time chart for small term goals for my life which would be reviewed on short time duration so that time required for each goal and taking action according to time. Third possible issue can be communication skill, though I have effective communication skills but in order to attain dream of becoming strategic consultant my communication skill need to be further polished (Maslow, 2006). In order to sharpen communication skill, I would attend communication skill seminar and short duration program. Further I will indulge myself in self learning activities in order to enhance my communication skills.

LO4

(a) Write a memo to your manager briefly explains the findings of your investigation. Suggest ways to deal with the issues identified. Your recommendation should including a strategy for effective time management.
In the investigation made basis on the customer complaint it has been found out that there is lack of personnel in hotel due to which 2 or 3 people have to handle entire work for the check in, check out, telephone booking and email communication. Hotel staff is short of time due to which customers have to wait little longer for their check in and check out. For the problem of credit card payment, new personnel have been hired who was not aware of the process but finally made the payment without any additional charge to the customer. It is important for the staff of Star-Tel to manage time effectively for enhancing customer service.
In order to adopt effective time management strategies below mentioned steps should be followed:
§  Enhancing productivity and analysing wastage time schedule
§  Setting personal goals along with time plan
§  Devising strategies for overcoming procrastination
§  Achieving work life balance
§  Adopting stress management technique
§  Reviewing work plan and implementing changes

(b) After discussing the issue, your manager asked you to email the customers an apology and offer them a 25% discount on their next booking.

Dear Mr A
Warm Greetings from Star-Tel
As communicated through mail that your experience during last stay at Star-Tel was not pleasant and we are really concerned due to this. You have reported on the issue of time consumption in check in and check out at hotel and issues with payment from your card.
We have investigated the entire issue and found out that this happened due to shortage of staff on the particular day which has been resolved at present and now we ensure time of 5 minutes for check in and checkout process. We offer you 25% discount so that you can come back to our hotel and can have experience of the good services from Star-Tel.

References

Bob A. (2010). Managing Your Aspirations: Developing Personal Enterprise in the Global Workplace McGraw-Hill, page 9
Heinz A and Rowena R. (2004). Individual Psychology of Alfred Adler, Basic Books Pg. 19-56.
Hamilton, M. (2003). The Self-Leader. Amazon.com: NEO-TECH BOOKS. ISBN 978-0911752694.
Daniel L. (2008). Seasons of a Man’s Life, Ballantine Press, page 91-92
Albert B. (1997). Self-efficacy: The exercise of control. New York: Freeman
Martin S. (2008). “Building Human Strength: Psychology’s Forgotten Mission” VOLUME 29, NUMBER 1
Arthur C. (2003). Education and Identity (San Francisco: Jossey-Bass, 1969); second edition updated with Linda Reisser, published in 2003 by Jossey-Bass.
Maslow, A. (2006). “A Theory of Human Motivation” originally published in the 1943 Psychological Review, number 50, page 838.
Maslow, A. (2007). Higher motivation and the new psychology. In E. Hoffman (Ed.), Future visions: The unpublished papers of Abraham Maslow. Thousands Oaks, CA: Sage Publications, page 89
Ghoshal, S; Bartlett A. (2011). The Individualized Corporation: A Fundamentally New Approach to Management, HarperCollins, page 286

Appendix

Learning Styles: Honey and Mumford

Summary

Learning styles can be classified as activist, reflector, theorist, pragmatist following Kolb’s learning cycle: Do, review, learn, apply.  Each learning style describes preferences in the way the student likes to learn, and has advantages and disadvantages

 
 






Honey and Mumford, 1986                  Learning style questionnaire 1
Think about your college work when answering the questions:
1    I like to be absolutely correct about things.
2    I quite like taking risks.
3    I prefer to solve problems using a step-by-step approach rather than guessing.
4    I prefer simple, straightforward things rather than something complicated.
5    I often do things 'just because I feel like it' rather than thinking about it first.
6    I don't often take things for granted. I like to check things out for myself.
7    What matters most about what you learn is whether it works in practice.
8    I actively seek out new things to do
9    When I hear about a new idea I immediately start working out how I can try it out.
10   I am quite keen on sticking to fixed routines, keeping to timetables etc.
11   I take great care in working things out. I don't like jumping to conclusions.
12   11ike to make decisions very carefully and preferably after weighing up all the other possibilities first.
13   I don't like 'loose-ends', I prefer to see things fit into some sort of pattern.
14   In discussions I like to get straight to the point.
15   I like the challenge of trying something new and different.
16   I prefer to think things through before coming to a conclusion.
17   I find it difficult to come up with wild ideas off the top of my head.
18   I prefer to have as many bits of information about a subject as possible, the more I have to sift through the better.
19   I prefer to jump in and do things as they come along rather than plan things out in advance.
20   I tend to judge other people's ideas on how they work in practice.
21   I don't think you can make a decision just because something feels right. You have to think about all the facts.
22   I am rather fussy about how I do things—a bit of a perfectionist.
23   In discussion I usually pitch in with lots of wild ideas.
24   In discussions I put forward ideas that I know will work.
25   I prefer to look at a problem from as many different angles as I can before starting on it.
26   Usually I talk more than I listen.
27   Quite often I can work out more practical ways of doing things.
28   I believe that careful logical thinking is the key to getting things done.
29   If I have to write a formal letter I prefer to try out several rough workings before writing out the final version.
30   I like to consider all the alternatives before making up my mind.
31   I don't like wild ideas. They are not very practical.
32   It's best to look before you leap.
33   I usually do more listening than talking.
34   It doesn't matter how you do something, as long as it works.
35   I can't be bothered with rules and plans, they take all the fun out of things.
36   I'm usually the 'life and soul' of the party.
37   I do whatever I need to, to get the job done.
38   I like to find out how things work.
39   I like meetings or discussions to follow a proper pattern and to keep to a timetable.
40   I don't mind in the least if things get a bit out of hand.

Learning styles questionnaire 1—scoring

For each question you ticked above, put a 1 beside the question number in the columns below.  Add up the ls in each column.  For example if you put a 1 next to three question numbers in the activist column, then your activist total is 3.
           Activist            Reflector          Theorist        Pragmatist
               2                     11                   1                     4
               5                     12                   3                     7
               8                     16                   6                     9
               15                   18                   10                    14
               19                   21                   13                   20
               23                   25                   17                    24
               26                   29                   22                   27
               35                   30                   28                   31
               36                   32                   38                   34
               40                   33                   39                   37
      Total: 4         Total: 3               Total: 7           Total: 2

               Theorist

 




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