Unit 20 Quality and Business Improvement

 

Unit 20:

Quality and Business Improvement



Unit code:
A/601/1558

QCF level:
5



Credit value:
15








Aim

This unit will develop learners’ understanding of the principles and applications of quality and business improvement.

Unit abstract

This unit will examine the principles of continuous improvement and will develop an understanding of the key factors that underpin the application of six-sigma methodology. It also aims to introduce the application of failure modes and effect analysis techniques, measurement systems analysis and give opportunities of practical experience to support a basic understanding in mistake/error proofing.

This unit consists of four learning outcomes. The first considers continuous improvement techniques such as quality circles, Kaizen and key performance indicators. The second examines the six-sigma methodology in detail. In the third learning outcome, potential failure modes are examined including an examination of areas of analysis. Finally, worksheets for mistake/error proofing activities are considered.

Learning outcomes

On successful completion of this unit a learner will:

1     Be able to apply continuous improvement principles and techniques

2       Understand the key factors of six-sigma methodology

3       Be able to carry out potential failure modes and effects analysis (FMEA)

4       Be able to create a worksheet of a mistake/error proofing activity and identify suitable solutions.
4      


Unit content
1      Be able to apply continuous improvement principles and techniques

Principles: identification of continuous improvement within a working area or activity eg total company commitment; quality strategy; standard operating procedures; organisational policy and procedures

Techniques: quality improvement terms; quality circles; Kaizen; calculation of key performance indicators

2      Understand the key factors of six-sigma methodology

Key factors: procedures – five phases of six-sigma; metric charts; critical to control characteristics

3      Be able to carry out potential failure modes and effects analysis (FMEA)

Analysis: areas for analysis eg concept, product, design, process, system, machine Activities to be analysed: failure modes; effects from failure modes; causes of failure modes

4      Be able to create a worksheet of a mistake/error proofing activity and identify suitable solutions

Benefits: improved quality; reduced costs; delivery

Content of worksheet: description of the mistake/error identified; containment action plan; root cause of the mistake/error; corrective action to be taken

Suitable solutions: effectiveness; cost; complexity
Learning outcomes and assessment criteria



Learning outcomes

Assessment criteria for pass



On successful completion of

The learner can:



this unit a learner will:













LO1 Be able to apply continuous
1.1
identify potential areas for improvements within a


improvement principles and


working area or activity


techniques
1.2
produce standard operating procedures for a working








area or activity



1.3
identify and calculate key performance indicators







LO2 Understand the key factors
2.1
explain the key factors of six sigma methodology


of six-sigma methodology
2.2
produce a metric chart for a six sigma project






2.3
identify the critical to quality characteristic of a six sigma





project







LO3 Be able to carry out potential

3.1
carry out a potential failure modes and effects analysis



failure modes and effects

3.2
describe the activities to be analysed



analysis (FMEA)















LO4 Be able to create a

4.1
create a worksheet of a mistake/error proofing activity



worksheet of a mistake/error

4.2
identify suitable solutions.



proofing activity and identify










suitable solutions













Guidance
Links

This unit has links with Unit 17: Business Improvement Techniques and Unit 30: Quality Assurance and Management.

This unit can be linked with the SEMTA Level 4 National Occupational Standards in Business Improvement Techniques, particularly:

       Unit 5: Applying Continuous Improvement Techniques (Kaizen)

       Unit 21: Carrying Out Potential Failure Modes and Effects Analysis (FMEA).


Essential requirements

Centres will need to provide simulated or actual examples for the application of methods used to install, monitor and improve the quality of both products and their associated processes.

Employer engagement and vocational contexts

Liaison with industry should be encouraged in order to develop a valuable, relevant and alternative resource facility.


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