Unit 32:Quality Systems in IT


Unit 32:Quality Systems in IT






Unit code:D/601/1987

QCF Level 5:BTEC Higher National

Credit value:15




Aim

To provide learners with an understanding of the importance of the quality process as applied to IT-related systems development.


Unit abstract

Quality control and assurance relies on the establishment of standards by which projects can be measured. This is carried out through reviews, tests and inspections to ensure that the end product meets requirements.

IT projects need to be carried out within a structured framework of procedures that will ensure that quality is an integral part of the development process. Adherence to this framework ensures that the final outcome meets its intended purpose and has been produced using the most efficient method.

Learners will begin this unit by exploring the meaning of quality in the context of IT development and the implications of adopting this approach. They will continue by learning about the quality control issues and then project management tools that can be used to support the process.

On completion of this unit, learners will understand the importance of a quality-focused approach to development and maintenance and be able to select appropriate tools to enable this.


Learning outcomes

On successful completion of this unit a learner will:

1     Understand the need for quality assurance in IT systems

2     Be able to employ standard quality control documentation

3     Be able to use project management tools.




Unit content




1     Understand the need for quality assurance in IT systems

Standards: compliance against national and international standards eg ISO 31000 risk; risk management standards eg Project Management Institute, National Institute of Science and Technology; quality standards, ISO 9000, best practice

Risks: types of risk eg financial, project failure, legal, accidents, natural causes, attacks

Systems Development Life Cycle: stages eg planning, requirements analysis, design, build, test, maintenance


2     Be able to employ standard quality control documentation

Documentation: to include eg detailed product specification, environmental, safety, reliabilty, maintainability requirements, monitoring checks, reviews, inspections, test results, control charts


3     Be able to use project management tools

Tools: techniques eg Gantt charts, CPM, PERT, PRINCE, project management softwar




Learning outcomes and assessment criteria



Learning outcomes

On successful completion of this unit a learner will:



Assessment criteria for pass

The learner can:




LO1

Understand the need for quality assurance in IT systems


1.1 discuss appropriate standards for the development of an IT system

1.2 assess the risks associated with the development of an IT system

1.3 discuss quality assurance practices at all stages of the systems development lifecycle


LO2

Be able to employ standard quality control documentation


2.1 produce quality control documentation for each stage of the systems development lifecycle




LO3

Be able to use project management tools


3.1 apply project planning and management tools to plan specific resources and requirements for an IT system development

3.2 evaluate the suitability of tools used to manage the development of an IT system.






Guidance




Links to National Occupational Standards, other BTEC units, other BTEC qualifications and other relevant units and qualifications

The learning outcomes associated with this unit are closely linked with:



Level 3


Level 4


Level 5


Unit 11: Systems Analysis and Design



Unit 8: Management of Projects


Unit 4: Project Design, Implementation and Evaluation



Unit 17: Project Planning with IT

Unit 9: Systems Analysis and Design







This unit has links to the Level 4 and Level 5 National Occupational Standards for IT and Telecoms Professionals, particularly the areas of competence of:

•     Change and Release Management

•     IT/Technology Service Catalogue and/or Service Level Management •      Measurement and Reporting.


Essential requirements

Learners must have access to suitable project planning and management tools.


Resources

Books

Chatfield C, Johnson T Microsoft Office Project 2007 Step by Step Book/CD Package (Microsoft Press, 2007) ISBN-10: 0735623058

Clark W The Gantt Chart, a Working Tool of Management (2010) ISBN-10: 1152255762

Galin D Software Quality Assurance: From Theory to Implementation (Addison Wesley, 2003) ISBN-10: 0201709457

Honey G A Short Guide to Reputation Risk (Short Guide to Business Risk) (Gower, 2009) ISBN-10: 0566089955

Portney S Project Management for Dummies (Wiley, 2006) ISBN-10: 0470049235

Reuvid J Managing Business Risk: A Practical Guide to Protecting Your Business (Kogan Page, 2009) ISBN-10: 0749454490

Websites

www.businessballs.com/project.htm

www.softwareqatest.com/qatlnks1.html



Employer engagement and vocational contexts

To further enrich the content of this unit and to provide more of a vocational context, it would be beneficial to bring programmers or employers from organisations that have had exposure to expert systems or have been involved in their development.



















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