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Unit 42:
Unit code: QCF level: Credit value:
Employability Skills
A/601/0992 5 15


This unit provides learners with the opportunity to acquire honed employability skills required for effective employment.

Unit abstract

All learners at all levels of education and experience require honed employability skills as a prerequisite to entering the job market. This unit gives learners an opportunity to assess and develop an understanding of their responsibilities and performance in or when entering the workplace. Learners will consider the skills required for general employment such as interpersonal and transferable skills, and understand the dynamics of working with others in teams or groups, and the importance of leadership and communication skills. The unit also deals with the everyday working requirement of problem solving, which includes the identification or specification of the ‘problem’, strategies for its solution, and then evaluation of the results of the solution through reflective practice.

Unit content

LO1 Be able to determine own responsibilities and performance

1. Be able to determine own responsibilities and performance Own responsibilities: personal responsibility; direct and indirect relationships and adaptability, decision-making processes and skills; ability to learn and develop within the work role; employment legislation, ethics, employment rights and responsibilities Performance objectives: setting and monitoring performance objectives Individual appraisal systems: uses of performance appraisals eg salary levels and bonus payments, promotion strengths and weaknesses, training needs; communication; appraisal criteria eg production data, personnel data, judgemental data; rating methods eg ranking, paired comparison, checklist, management by objectives Motivation and performance: application and appraisal of motivational theories and techniques, rewards and incentives, manager’s role, self-motivational factors

LO2 Be able to develop interpersonal and transferable skills

2. Be able to develop interpersonal and transferable skills Effective communication: verbal and non-verbal eg awareness and use of body language, openness and responsiveness, formal and informal feedback to and from colleagues; ICT as an effective communication medium; team meetings Interpersonal skills: personal effectiveness; working with others; use of initiative; negotiating skills; assertiveness skills; social skills Time management: prioritising workload; setting work objectives; making and keeping appointments; working steadily rather than erratically; time for learning; reliable estimate of task time Problem solving: problem analysis; researching changes in the workplace; generating solutions; choosing a solution

LO3 Understand the dynamics of working with others

3. Understand the dynamics of working with others Working with others: nature and dynamics of team and group work; informal and formal settings, purpose of teams and groups eg long-term corporate objectives/strategy; problem solving and short-term development projects; flexibility/adaptability; team player Teams and team building: selecting team members eg specialist roles, skill and style/approach mixes; identification of team/work group roles; stages in team development eg team building, identity, loyalty, commitment to shared beliefs, team health evaluation; action planning; monitoring and feedback; coaching skills; ethics; effective leadership skills eg setting direction, setting standards, motivating, innovative, responsive, effective communicator, reliability, consistency

LO4 Be able to develop strategies for problem solving

4. Be able to develop strategies for problem solving Specification of the problem: definition of the problem; analysis and clarification Identification of possible outcomes: identification and assessment of various alternative outcomes Tools and methods: problem-solving methods and tools Plan and implement: sources of information; solution methodologies; selection and implementation of the best corrective action eg timescale, stages, resources, critical path analysis Evaluation: evaluation of whether the problem was solved or not; measurement of solution against specification and desired outcomes; sustainability

Learning outcomes and assessment criteria

Learning outcomes
Be able to determine own responsibilities and performance Be able to develop interpersonal and transferable skills Understand the dynamics of working with others Be able to develop strategies for problem solving.

On successful completion of this unit a learner will:
Assessment criteria for pass
The learner can:
LO1 Be able to determine own responsibilities and performance
1.1 develop a set of own responsibilities and performance objectives
 1.2 evaluate own effectiveness against defined objectives
1.3 make recommendations for improvement
1.4 review how motivational techniques can be used to improve quality of performance

LO2 Be able to develop interpersonal and transferable skills

2.1 develop solutions to work-based problems
 2.2 communicate in a variety of styles and appropriate manner at various levels
2.3 identify effective time-management strategies

LO3 Understand the dynamics of working with others

3.1 explain the roles people play in a team and how they can work together to achieve shared goals
3.2 analyse team dynamics
3.3 suggest alternative ways to complete tasks and achieve team goals

digital enterprise & digital marketing

LO4 Be able to develop strategies for problem solving

4.1 evaluate tools and methods for developing solutions to problems
4.2 develop an appropriate strategy for resolving a particular problem
 4.3 evaluate the potential impact on the business of implementing the strategy


This unit links with:
 Unit 4: Research Project
 Unit 10: Work-based Experience
Unit 41: Personal and Professional Development.

It also links with the following Asset Skills cross-sectoral Employability Matrix:

B2.4: Plan and manage time, money and other resources to achieve goals
B3.3: Find and suggest new ways to achieve goals and get the job done and achieve goals          B4.5: Plan for and achieve your learning goals
C1.1: Understand the roles people play in a group and how you can best work with them
C1.7: Lead or support and motivate a team to achieve high standards
C2.6: Find new and creative ways to solve a problem.

Essential requirements

Access to a range of work-related exemplars (for example appraisal and development systems, team health checks, job descriptions, action plans, communication strategies etc) would be of assistance in delivering this unit. Case studies based on relevant sectors, workshops, career talks, work-based mentors would also be useful in the teaching and learning aspect of the unit. Learners can generate assessment evidence through a range of possible activities, including individual work placements, project management, research reports, development of case studies, the process of working with others (eg employee-supervisor roles, teamwork, group work) and everyday communication within the workplace.

Employer engagement and vocational contexts

Employers could help tutors, for example, with the planning of programmes of learning, or provision of visits, guest speakers and mentors. They could also help to design assessment activities. The delivery of this unit would be enhanced by employer engagement involving, for example, local travel agencies, tourist attractions and the local tourist board. Sustained links with a travel agency may support further units as well as work placement opportunities.
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