Unit 23:Employability Skills

Unit 23:
Employability Skills

Unit code:

QCF level:

Credit value:

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• Aim
This unit provides learners with the opportunity to acquire honed employability skills required for effective employment.
• Unit abstract
All learners, regardless of their level of education or experience, require honed employability skills in order to successfully enter the health and social care sector. This unit gives learners an opportunity to assess and develop an understanding of their own responsibilities and performance in or when entering the workplace.
It covers the skills required for general employment such as interpersonal and transferable skills, and the dynamics of working with others in teams or groups including leadership and communication skills. It also deals with the everyday working requirement of problem solving which includes the identification or specification of the ‘problem’, strategies for its solution and then evaluation of the results of the solution through reflective practices
Please note that this unit may not be taken alongside Unit 28: Work-based Experience.
• Learning outcomes
On successful completion of this unit a learner will:
1 Be able to determine own responsibilities and performance
2 Be able to develop interpersonal and transferable skills
3 Understand the dynamics of working with others
4 Be able to develop strategies for problem solving.Unit-14 HOSPITALITY CONTRACT AND EVENT MANAGEMENT
Unit content
1 Be able to determine own responsibilities and performance
Own responsibilities: personal responsibility; direct and indirect relationships and adaptability,decision-making processes and skills; ability to learn and develop within the work role; employment legislation, ethics, employment rights and responsibilities
Performance objectives: reviewing current capabilities, setting, monitoring and evaluating performance objectives
Individual appraisal systems: uses of performance appraisals eg 360 degree evaluation, salary levels and bonus payments, promotion strengths and weaknesses, training needs; communication; appraisal criteria eg production data, personnel data, judgemental data; rating methods eg ranking, paired comparison, checklist, management by objectives
Motivation and performance: application and appraisal of motivational theories and techniques, rewards and incentives, manager’s role, self-motivational factors
2 Be able to develop interpersonal and transferable skills
Effective communication: verbal and non-verbal; awareness and use of body language, openness and responsiveness; formal and informal feedback to and from colleagues; ICT as an effective communication medium; team meetings
Interpersonal skills: personal effectiveness; working with others; use of initiative; negotiating skills; assertiveness skills; social skills
Time management: prioritising workload; setting work objectives; making and keeping appointments; working steadily rather than erratically; time for learning; reliable estimate of task time
Problem solving: problem analysis; researching changes in the workplace; generating solutions; choosing a solution
3 Understand the dynamics of working with others
Working with others: nature and dynamics of team and group work; informal and formal settings; purpose of teams and groups eg long-term corporate objectives/strategy; problem solving and short-term development projects; flexibility/adaptability; team player; negotiating responsibilities and work arrangements; conflict resolution
Teams and team building: selecting team members eg specialist roles, skill and style/approach mixes; identification of team/work group roles; stages in team development eg team building, identity, loyalty, commitment to shared beliefs, team health evaluation; action planning; monitoring and feedback; exchanging constructive feedback; coaching skills; ethics; effective leadership skills eg setting direction, setting standards, motivating, innovative, responsive, effective communicator, reliable, consistent
4 Be able to develop strategies for problem solving
Specification of the problem: definition of the problem; analysis and clarification
Identification of possible outcomes: identification and assessment of various alternative outcomes
Tools and methods: problem-solving methods and tools; tracking progress and results
Plan and implement: sources of information; solution methodologies; selection and implementation of the best corrective action eg timescale, stages, resources, critical path analysis
Evaluation: evaluation of whether the problem was solved or not; measurement of solution against specification and desired outcomes; sustainability
Learning outcomes and assessment criteria

Learning outcomes
Assessment criteria for pass

On successful completion of
The learner can:

this unit a learner will:

LO1 Be able to determine own

develop a set of own responsibilities and performance

responsibilities and



evaluate own effectiveness against defined objectives

make recommendations for improvement

review how motivational techniques can be used to

improve quality of performance

LO2 Be able to develop

develop solutions to work-based problems

interpersonal and

communicate in a variety of styles and appropriate

transferable skills

manner at various levels

identify effective time-management strategies

LO3 Understand the dynamics of

explain the roles people play in a team and how they

working with others

can work together to achieve shared goals

analyse team dynamics

suggest alternative ways to complete tasks and achieve

team goals

LO4 Be able to develop strategies

evaluate tools and methods for developing solutions to

for problem solving


develop an appropriate strategy for resolving a

particular problem

evaluate the potential impact on the business of

implementing the strategy

This unit has links with, for example:
Unit 4: Personal and Professional Development in Health and Social Care
Unit 6: Research Project
Unit 28: Work-based Experience.
It also links with the following Asset Skills cross-sectoral Employability Matrix:
B2.4: Plan and manage time, money and other resources to achieve goals
B3.3: Find and suggest new ways to achieve goals and get the job done and achieve goals
B4.5: Plan for and achieve your learning goals
C1.1: Understand the roles people play in a group and how you can best work with them
C1.7: Lead or support and motivate a team to achieve high standards
C2.6: Find new and creative ways to solve a problem.
This unit also has links with the National Occupational Standards in Health and Social Care. See Annexe B for mapping.
This unit also has links with the National Occupational Standards in Leadership and Management for Care Services. See Annexe C for mapping.
Essential requirements
Access to a range of work-related exemplars (for example appraisal and development systems, team health checks, job descriptions, action plans, communication strategies) will be needed to deliver this unit.
Learners can generate assessment evidence through a range of possible activities including individual work placements, project management, research reports, development of case studies, the process of working with others (for example employee–supervisor roles, teamwork, group work) and everyday communication within the workplace.
Employer engagement and vocational contexts
Case studies based on relevant sectors, workshops, career talks and work-based mentors would be useful in the teaching and learning aspect of the unit.

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