Unit 47 Employability Skills
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Employability skills are important for the employees in order to work with the organization and play their role towards attaining organizational objectives. Employability skills are important for the employees so that they can develop their roles & responsibilities in order to maximize their own and organizational performance. This would include exploring techniques so that employees are able to find out possible solutions for the problem encountered by them. Role of team in organizational context would be of immense importance so as to develop shared goals for attaining ultimate organizational objectives (O'Brien, 2009). The aim of present paper is to discuss the employability skills in context to work based problems faced by employees of an organization. Further strategies and skill set in order to deal with these problems would also be explored in the current paper.
A. Discuss how you would develop your own responsibilities and performance targets based on your experience of working in an organization
In the present context job role for administrator has been selected with organization named Constrictum. Working as the administrator in organization there would be several responsibilities that would be handled by a person involving direct & indirect responsibilities towards the management in organization and employees as well. Administrator in the organization would be held responsible for making decision pertaining to day to day issues faced in business operations. Administrator would also be responsible to gain new knowledge & skill level and reflect the same in his future job role. In addition to this an administrator in the organization would be held responsible in order to abide by regulations such as workplace discrimination, employment law, employee rights & regulations and workplace ethics (Mayo, 2005). These roles would be suitably managed by administrator so as to accomplish their job role with highest degree of satisfaction. Performance target for administrator would be linked with smoothness of business operations, decision making process, obtaining new skill set and following the regulations. In order to set a quantitative criterion for performance of administrator in organizational context time to make decision, acquiring & reflecting new skills and number of violation for the regulations in organizational context can be set as the major performance objective for the administrator. The performance objectives set for the administrator would be SMART so that these have proper measurement tool in order to measure and make improvement in the performance objectives. It is important to develop a self monitoring system so as to understand the actual achievement of the self developed objectives against the projected objectives of a person. For example, an administrator can set the criterion for faster decision making by deciding that every day to day decision in organizational context would be made within 2 hours of coming to the table. A historical record would be maintained for the decision making process and time would be noted for the each decision made so as to understand whether the particular performance target has been achieved or not (Klerck, 2009). Global Information Systems Exam Review
B. Using a specific situation you may have encountered, critically examine what you would have recommended for improvement or had taken any action to improve your performance.
There can be several recommendations and suggestions which can be made so that the performance of a person can be improved at his current job role of administrator. Below are some of the key recommendations:
§ Improved decision making can be attained by deploying better technological equipment which would provide higher level of data analysis helping in faster decision making process. Training sessions can be attended in order to allow administrator learn about their decision making process. Further depending upon number of years in the particular job decision making would also improved from experience in past and expertise in job role.
§ New knowledge can be gained with the help of seminars and conferences and this would be implemented in organizational context so as to improve upon the job performance (Merkle, 2012)
§ A 360 degree feedback can be obtained by administrator in order to understand the job performance from several stakeholders in the organization such as supervisor, subordinates, colleagues and counter parts working in other organizations as well. This would help in understand the issues in present job role from all these aspects and improvement suggestions can also be taken from these stakeholders so as to make necessary improvement.
§ Key responsibility area for the present job role of administrator can be developed and this would be strictly followed in order to reduce the work activities which are not the part of KRA and to enhance achievement in terms of KRA for the administrator
§ Training and development needs would be identified for the technical and non technical expertise required by a person in order to fulfill their job responsibilities.
§ MBO process can be developed in order to set upon various key objectives in conformity with the organization and employees (Paauwe & Boon, 2013)
§ Rating method followed in the organization would allow setting the expectations from candidate and actual performance and this would help in measuring the performance. Actual data and judgmental data can be used so as to understand the difference between expectations from a candidate and actual performance of a person.
Overall recommendations for improvement can be developed based on the learning techniques and self improvement methods deployed by a person so that continuous improvement can be done by a person to satisfy his job role.
A. Analyze a work based situation of yours and discuss how you would identify and suggest solution or you had identified and suggested a solution.
For the present task example of Constrictum can be taken wherein company has launched a new product named SpiderNet and there is very low consumer response for the newly launched product of the company. The problem faced in organizational context would be analyzed so as to develop the possible solution for the problem. There can be possible limitation area identified through analysis of present problem such as company has high pricing for the product or service developed, target segment of the company may not be appropriate or positioning of the company is not matching up with the target consumer segment of the company which is creating a disparity between the segmentation, targeting and positioning strategy adopted by Constrictum for their newly developed products. One of the possible way to identify the problem would be to carry out the marketing research wherein major objective would be to understand the targeting and positioning of the organization along with effectiveness for the online market tool deployed by the organization (Jonathan, 2010). The research would provide the possible limitations in the strategic action taken by the organization and this would be corrected in order to improve upon the marketing strategy for Constrictum. Depending upon the success of online marketing tools for the company google ad word, email marketing and other promotional tools would be used in the organization. Issue of higher pricing can be dealt by conducting a primary research with the consumers in order to know the pricing which they are ready to pay so that consumers conceive value for money for the price paid by them. In order to resolve the issue of higher pricing discounts can be offered to consumers and lower pricing products or services can be launched in order to attract the particular consumer segment towards company offerings (Ulrich, 2006).
B. Identify and evaluate the various approaches and style that you would use to communicate a work based problem to your peers and supervisors using your own experience.
In order to communicate the work based problems to peers and supervisor several communication tools and techniques can be deployed in organizational context. It is important to deploy both formal and informal communication methods so that problem is well communicated to its stakeholders and they are able to understand the actual problem confronted by employees. Using formal communication method would allow using the email communication or documentation of the problem which can be handed over to supervisor and peer group working on the particular area. Documentation and email communication pertaining to the work based problem would help in order to communicate issue so that same can be taken up with the concerned person and resolution can be given for the same. In case the particular issue is not being resolved then management may explore the loop holes due to which issue has been created and communication through formal ways would help in assigning roles and responsibilities for particular work area and its problems. Formal communication method for communicating work based problem would include using email communication, writing letter to authority or using general display method through notice for communicating the problem (Johnason, 2009).
Informal communication also needs to be done well in advance so that stakeholders for the particular problem are being able to understand the problem. Informal communication medium would help in understanding the issue deeply and develop good understanding and root cause of the problem. Informal communication would be more effective in order to explore the problem and provide ways through which problem can be dealt. Informal communication methods would include one to one communication or organizing a team session in order to communication particular problem faced at work to all the team members including supervisor. Though informal communication is important to communicate the problem but it is advisable that along with informal communication, formal communication should also be done in the organizational context.
C. Examine the various time management strategies and analyze how you would manage your time and why. Information Systems-Chapter 9 Global Informartion Systems