Unit 7 Developing Manager

Unit 7 Developing Manager

Developing Manager

|Table of Contents |

|Contents |Page | |Introduction |3 | |P1.1- Compare different management styles |4 | |P1.2- leadership characteristics |5-6 | |P1.3- Evaluate communication process |6-7 | |P1.4- Investigate organisational culture and change |6-7 | |P2.1- Undertake a skill audit to identify, review and assess own performance against management skillS. |9 | |P2.2- Carry out an analysis of personal strengths, weaknesses, opportunities and threats. |10 | |P2.3-Set, priorities and agree with supervisor objectives and targets to develop own potential |10-11 | |P3.1-Lead and motivate a team to achieve an agreed goal or objective in the context of a service industry |11-12 | |P3.2- Demonstrate appropriate product and/ or service knowledge and customer care |12 | |P3.3-Explain and rationalise decision made to support-achievement of agreed goal or objective |12-13 | |P4.1-Explain how own managerial and personal skills will support career development in a service industry |13 | |P4.2-Devise a development plan to reflect career and personal development aspirations, current performance and |13 | |future needs | | | M1-Identify performance appraisal process of an organizations/company and take feedback from its employees about |9 | |it and suggest appropriate recommendation to improve the appraisal system | | |M2-Select/ design and apply appropriate methods/techniques |7-8 | |M3-Present and communicate appropriate findings |2 | |D1-Use critical reflection to evaluate own work and justify valid conclusion |7-8 | |D2-Take responsibility for managing and organising activities |7-8 | |D3-Demonstrate convergent/lateral/creative thinking |8-9 | |Conclusion |9 | |Reference |10 |


According to the Travel & Tourism Management, developing manager is very important part. A particular small or big business organization has to raise a concern about the developing manager. Developing manager has now become a strategic achievement for the every organization. But success mostly depends on the organization choose to approach towards the development, organization manager very important part of it. The aim of this assignment identifies and evulate ideas and developing manager, which is based on case study the fast food chain company. In this assignment I try to describe several aspects of developing manager process. I am going to discus four learning out comes which is principles and practices, prospective manager, roles and responsibilities and career development. This is difficult to discus details of learning outcomes, because of word limitation and time . This assingnment paper based on primary and secondary research and data source is Books, journals,newspaper.internet ,class lecturesheet and own ipression.

Literature review:

Literature review is a fundamental part of every research. It is basically a literature point of view of any research. In this subjects developing manager, as a student I will provide with a short in sequence and intellectual environment of training and development. Literature review consists with earlier research on this particular field which has a strong intellectual explanation.
 LO1 Understand principles and practices of management behaviour

1.1 compare different management styles

 P 1.1 Comparison of management styles:

Management styles are characteristic ways of making decisions and relating to subordinates. Different management styles can be employed dependent on the culture of the business, the nature of the task, the nature of the workforce and the personality and skills of the leaders. The style of leadership is dependent upon the prevailing circumstance; therefore leaders should exercise a range of management styles and should deploy them as appropriat of an organization. There are a few such popular management styles as following.

An Autocratic style means that the manager makes decisions unilaterally, and without much regard for subordinates. As a result, decisions will reflect the opinions and personality of the manager; this in turn can project an image of a confident, well managed business. On the other hand, subordinates may become overly dependent upon the leaders and more supervision may be needed. There are two types of autocratic leaders:

• the Directive Autocrat makes decisions unilaterally and closely supervises subordinates; • the Permissive Autocrat makes decisions unilaterally, but gives subordinates latitude in carrying out their work. Democratic Management: This management style very popular to every organization. Because allow the all employees to participate their opinion. Maximum organization policies and decision making and taking into consideration employee opinions. When manager communicate with employee than organization can be benefit form helpful data towards organization achievement. Such a manager will prefer to have an open door policy to ensure that the manager and employee freely with each other in the organization (Buzzle.com 2010, wikipedia.org).
1.2 discuss leadership characteristics

P1.2 Examine leadership characteristics:
Leadership means dream, excitement, consistency, the use of symbols, paying interest as illustrate by the content of ones schedule. Leadership has to capability to control under the organization executive committee. Leader creating new idea to something extraordinary. Leadership must be present at all levels in the organization. ( Peters Austin 2006).

Usually a good leader must be able to encourage the all team members to get achievement. The concept of leadership is not just about a leader but also how to finish a general task. They must be easily open-minded to assistant. A big leader is one who is a master in the art of communication. Leader must be ready to listen to the words of team members. Leadership such as self respect, need to achievement, strong motivation, looking for opportunity towards the target (Leadership expert 2010).
1.3 evaluate communication processes in selected businesses

P1.3 Evaluate communication processes:
Communication can best be brief as the broadcast of a message, exchange of information or opinion by using speech from a sender to a receiver in an understandable manner. Every organization manager needs to understand the essentials of effective communication process. Effective communication is the most important part of total quality management. The communication process starts with the manager and finish with the employee. The manager experiences, attitudes, knowledge, skill, perception, and culture influence the message. The written words, spoken words, and nonverbal language selected are principal in ensuring the employee interpret the message as planned by the manager. The general targets of any communication are to convey the information to different parties who involve and doing any particular job. It is very important to make them understand the information, because of effective issue (Sanchez, 2010).
1.4 analyse organisational culture and change in selected businesses

P 1.4 Investigate organisational culture and change
Basically organisational culture is official and unofficial structure of policies and system, power and responsibilities are delegated, controlled, and coordinated, and how organizational information flows between levels of management any one how work in a number of different organization can make different the working pattern as well as the working environment. An organization chart illustrates the organizational structure.

| |
|Board of Directors |

Managing Director
â–¼ |Finance and accountants |Utility department |Operation and technical |Personal and |Central store purchase | | | |department |administratio-n | |

â–¼ |Manufacturing |Quality control |Quality assuring and |Purchase |Project development | | | |training | | |

Figure 1: Organizational Culture (organisational structure2010).

LO2 Be able to review own potential as a prospective manager

2.1 assess own management skills performance

2.2 analyse personal strengths, weaknesses, opportunities and threats

2.3 set and prioritise objectives and targets to develop own potential

P2.1Undertake a skills audit to identify, review and assess own performance against management skills: Management is all about systems and controls, budgets, structure, scheduling, cost control. It is the technical part of management job. Any organization management have to technical skills, human skills and conceptual skills, they ability to apply special knowledge to work with understand or motivate other people, both individually and in group. Also they have mental ability to analyse and find out critical situation(ABE,2008) As a group member I was personally choice Virgin Enterprise.

P2.2 Carry out an analysis of personal strengths, weaknesses, opportunities, and threats. It involves regular investigation of all aspects the procedure, both inside and outside. Strengths and weaknesses are often referred to as inside, opportunity and threats as external. Burger king SWOT analysis following:

|Strengths |Weaknesses | |• Good reputation |• Low value, high price | |• Popular and quality products |• Limited consumer appeal | |• Value for money |• Unhealthy menu | |• Skilled staff | | |Opportunities |Threats | |•Growth potential |•Very competitive market | |•Competitive pricing |•Increasing cost | |•Increase product range | |

P2.3: Set priorities and agree with supervisor objectives and targets to develop own potential. An organization manager has to follow main three function key, these are set: objectives: An organization supervisor in the primary position sets objectives. He /she determine what the objectives should be and what the targets in each area of objectives should be done. Organizes: A manager has to analysis how they work and what process should follow in the organization within given a period of time. An organization supervisor finds out team for the administration of these units and for the job to be done. Motivates and communicates: Organization manager makes a group out of the persons that are responsible for kind of jobs. Supervisor does that through the practice and constant communication and subordinates to from his or her superior and to and his/her colleagues (Peter Drucker 1909-2005).

LO3 Be able to show managerial skills within a business and services context

3.1 lead and motivate a team to achieve an agreed goal or objective

3.2 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements 

P3.1: Lead and motivate a team to achieve an agreed goal or objective in the context of the above responsibility and person specification. According to Maslow, there are general types of needs like physiological, safety, social needs, esteem and self-actualization, that must be satisfied before a person can act thoughtfully. Physiological: As a human being has to maintain their daily needs in life, such as enough food, proper sleep, apperence and water. Safety: When daily needs are met than automatically turn to once physiological needs is met, than turn to safety and security, Such as: proper Living in a place, Medical insurance, job security and financial reserves. Social needs: Any person has to maintain own culture and environment in their personal life people need to make friendship, belong to an each person and give and take social activities.
LO4 Be able to create a career development plan for employment within a business and services context

4.1 explain how own managerial and personal skills will support career development

4.2 review career and personal development needs, current performance and future needs to produce development plan

4.1: Explain how own managerial and personal skills will support career development in a fast food shop An fast food development managerial skill progression through a order of jobs, involving continuously more higher or different performance and ensuing in enhanced skills, better responsibility and reputation, and higher income. Before, career improvement was seen as of the employee accountability, and so many companies had proper career development programs that marked an employee's improvement through the levels of management (International food network 2010) P

4.2: Devise a development plan to reflect career and personal development aspirations, current performance and future needs. According to the developing manager career development is the long life practice of managing improvement in knowledge and work. The quality of improvement a lot of determines the nature and quality of individual’s lives. An organization manager career development cycle as follow as: Experience, reflection, career concept and information gathering. Organization manager has to make personal development, analyse what is the current performance and which kind of plan needs in the future (Business link 2010). Conclusion:

After a long discussion this study can be of great use to developing manager in the Tourism management. Developing manager by providing directions on how to conduct and modify the existing business practice of measuring developing manager in management.


Dent, F. E., 2003. Leadership Pocketbook. Aylesford: UK. Management pocket books ltd. ISBN 1-903776-10-4

Kennedy. C. 2007.Guide to the management gurus. Random house business books.UK ISBN 9781905211029

ABE, 2008. Module Handbook.

Buzzle.com, 2010. Management style.[Online] Available at: http://www.buzzle.com/articles/management-styles-list-of-different-types-of-management-styles.html[Accessed:11/06/2010]

Market research.com,2010. SWOT Analysis. [Online] Available at: http://www.marketresearch.com/account/login.asp?SID=86009751-481002750428598121&productid=2580407&durl=%2Fproduct%2Fdisplay%2Easp%3Fproductid%3D2580407%26SID%3D86009751%2D481002750%2D428598121%26kw%3DBurger%2509King%2509Swot%2509Analysis[Accessed:22/05/2010]

Business link, 2010.Pratical advice for Business.[Online] Available at: http://www.businesslink.gov.uk/bdotg/action/pdp[Accessed:09/06/2010]

Customer Priorities,2010. Institute of customer service.[Online] Available at: http://www.instituteofcustomerservice.com/ProductDetailsPage.aspx?

Envision, 2010. Maslow's Theory of Motivation - Hierarchy of Needs.[Online] Availableat: http://www.envisionsoftware.com/articles/Maslows_Needs_Hierarchy.html [Accessed:22/05/2010] International food network, 2010.Development facilities. [Online] Available at: http://www.intlfoodnetwork.co.uk/about_us_development_facilities.php[Accessed:09/062010] Leadership expert, 2010. Leadership-characteristics. [Online] Available at: http://www.leadership-expert.co.uk/leadership-characteristics/[Accessed: