UNIT 9: HUMAN RESOURCE MANAGEMENT FOR SERVICE INDUSTRIES

UNIT 9: HUMAN RESOURCE MANAGEMENT FOR SERVICE INDUSTRIES

LO1 Understand human resource management


Understand human resource management Human resource management: concept of human resource management (HRM) eg planning and forecasting, recruitment process, contracts of employment, deployment and monitoring of employees, training and development, budget monitoring, relationships; role and purpose of HRM, soft HRM, hard HRM Human resource planning: planning eg the creation of the human resource plan, analysing demand and supply, internal and external factors influencing human resource planning, human resource planning in a changing environment


1.1 analyse the role and purpose of human resource management in a selected service industry


 1.2 justify a human resources plan based on an analysis of supply and demand for a selected service industry business


LO2 Understand the effect of employee relations and employment law on service industries businesses



Understand the effect of employee relations and employment law on service industries businesses Employee relations: unionisation eg structure, culture, collective bargaining, negotiation, consultation; employee participation, involvement and conflict management, empowerment; grievance procedures, disciplinary procedures Employment law: employment legislation eg Employment Relations Act, Employment Rights Act; equal opportunities; contracts of employment including termination eg resignations, redundancy procedure, ill health retirements, retirement, dismissal, maternity and paternity rights, parental leave; tribunals, Advisory, Conciliation and Arbitration Service (ACAS)


2.1 assess the current state of employment relations in a selected service industry

2.2 discuss how employment law affects the management of human resources in a selected service industry business




LO3 Understand the recruitment and selection process




Understand the recruitment and selection process Recruitment: effects eg factors affecting the labour market, organisational needs analysis, job analysis, job design, organisational needs, job descriptions, person specifications, methods of recruitment advertising Selection: process eg selection methods and practices, barriers to effective selection, evaluating recruitment and selection processes, application form design, applicant information packs, shortlisting, interview methods, interviewing skills



 3.1 discuss a job description and person specification for a selected service industry job


3.2 compare the selection process of different service industries businesses



LO4 Understand training and development in service industries businesses


 Understand training and development in service industries businesses Training and development: effects eg link between induction programmes and training, the role and need for training, training versus development debate, types of training and development activities, training needs analysis, use of appraisals and target setting, benefits of training and development, barriers and attitudes to training, competency-based training, evaluation of training against overall organisational objectives


                                                                                      HND assignment brief


4.1 assess the contribution of training and development activities to the effective operation of a selected service industry business







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