UNIT 7: THE DEVELOPING MANAGER

UNIT 7: THE DEVELOPING MANAGER

The Developing Manager L/601/1743

 LO1 Understand principles and practices of management behaviour


Understand principles and practices of management behaviour Management theory and styles: assumptions and drawbacks, classical theories, main contributors, the influence of informal groups, hierarchy of needs, systems approach to management, contingency approach, leading authorities Leadership characteristics: styles eg autocratic, democratic, laissez-faire, action-orientated; motivation theories, factors affecting motivation and performance, motivation techniques, effectiveness; conflict resolution; the role of partnerships and stakeholders in the business Communication: communications processes, verbal, written, non-verbal; lines of communication, linear, lateral, formal/informal; barriers to effective communication Organisational culture and change: types of organisational structure and culture; factors influencing changes in culture; types of change eg demographic, economic, legislative; planned change theory; managing and measuring the effectiveness of change; sources and types of power; change drivers


1.1 compare different management styles

1.2 discuss leadership characteristics

1.3 evaluate communication processes in selected businesses

1.4 analyse organisational culture and change in selected businesses


LO2 Be able to review own potential as a prospective manager



Be able to review own potential as a prospective manager Self-knowledge and appraisal: skills audit eg management skills, leadership skills, practical/technical skills, personal skills (eg interpersonal/motivational/communication skills), organising and planning skills cognitive and creative skills; qualifications (current/planned), strengths and weaknesses analysis; personal learning logs; personal development plans Own potential: aims, objectives, targets, learning programme/activities, action plan, time management, work scheduling, Specific, Measurable, Achievable, Realistic, Time-bound (SMART) objectives, action planning, delegation, decision making, problem solving, management/leadership styles, value awareness, conflict management, giving and receiving feedback, influencing skills, self-confidence, positive thinking, communication, presentation, team building and membership, mentoring, counselling, coaching, facilitation, learning cycle, learning styles, action learning sets, management learning contracts, learning log, review dates, achievement dates


2.1 assess own management skills performance

2.2 analyse personal strengths, weaknesses, opportunities and threats   Tesco-HRM

2.3 set and prioritise objectives and targets to develop own potential


LO3 Be able to show managerial skills within a business and services context


Be able to show managerial skills within a business and services context Roles: leading and motivating staff, communicating, team building, processes and stages in team development, group dynamics, effective/ineffective teams, goals/objectives Responsibilities: customer service, product and service knowledge and development; decision making eg strategic, planning; managerial/operational control, problem solving; authority, delegation and empowerment; effective working relationships with subordinates, peers, managers and other stakeholders Context: eg hospitality, travel, tourism, sports, leisure, recreational industries



3.1 lead and motivate a team to achieve an agreed goal or objective

3.2 justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements 


LO4 Be able to create a career development plan for employment within a business and services context


Be able to create a career development plan for employment within a business and services context Career: relevant managerial skills eg communication, thinking, learning; personal skills eg attitude, behaviour, responsibility, adaptability; aspirations, openings/opportunities Development plan: career development, personal development, current performance, future needs



4.1 explain how own managerial and personal skills will support career development


4.2 review career and personal development needs, current performance and future needs to produce development plan


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