Employability Skills A/601/0992

LO1 Be able to determine own responsibilities and performance

Structure of the Edexcel BTEC Level 4 HNC in Hospitality Management

Be able to determine own responsibilities and performance Own responsibilities: personal responsibility; direct and indirect relationships and adaptability, decision-making processes and skills; ability to learn and develop within the work role; employment legislation, ethics, employment rights and responsibilities Performance objectives: setting and monitoring performance objectives Individual appraisal systems: uses of performance appraisals eg salary levels and bonus payments, promotion strengths and weaknesses, training needs; communication; appraisal criteria eg production data, personnel data, judgemental data; rating methods eg ranking, paired comparison, checklist, management by objectives Motivation and performance: application and appraisal of motivational theories and techniques, rewards and incentives, manager’s role, self-motivational factors

1.1 develop a set of own responsibilities and performance objectives

1.2 evaluate own effectiveness against defined objectives

1.3 make recommendations for improvement

1.4 review how motivational techniques can be used to improve quality of performance

LO2 Be able to develop interpersonal and transferable skills

Be able to develop interpersonal and transferable skills Effective communication: verbal and non-verbal eg awareness and use of body language, openness and responsiveness, formal and informal feedback to and from colleagues; ICT as an effective communication medium; team meetings Interpersonal skills: personal effectiveness; working with others; use of initiative; negotiating skills; assertiveness skills; social skills Time management: prioritising workload; setting work objectives; making and keeping appointments; working steadily rather than erratically; time for learning; reliable estimate of task time Problem solving: problem analysis; researching changes in the workplace; generating solutions; choosing a solution

2.1 develop solutions to work-based problems

2.2 communicate in a variety of styles and appropriate manner at various levels

2.3 identify effective time-management strategies

LO3 Understand the dynamics of working with others

Understand the dynamics of working with others Working with others: nature and dynamics of team and group work; informal and formal settings, purpose of teams and groups eg long-term corporate objectives/strategy; problem solving and short-term development projects; flexibility/adaptability; team player Teams and team building: selecting team members eg specialist roles, skill and style/approach mixes; identification of team/work group roles; stages in team development eg team building, identity, loyalty, commitment to shared beliefs, team health evaluation; action planning; monitoring and feedback; coaching skills; ethics; effective leadership skills eg setting direction, setting standards, motivating, innovative, responsive, effective communicator, reliability, consistency

3.1 explain the roles people play in a team and how they can work together to achieve shared goals

 3.2 analyse team dynamics

3.3 suggest alternative ways to complete tasks and achieve team goals

LO4 Be able to develop strategies for problem solving

Be able to develop strategies for problem solving Specification of the problem: definition of the problem; analysis and clarification Identification of possible outcomes: identification and assessment of various alternative outcomes Tools and methods: problem-solving methods and tools Plan and implement: sources of information; solution methodologies; selection and implementation of the best corrective action eg timescale, stages, resources, critical path analysis Evaluation: evaluation of whether the problem was solved or not; measurement of solution against specification and desired outcomes; sustainability

4.1 evaluate tools and methods for developing solutions to problems

4.2 develop an appropriate strategy for resolving a particular problem

4.3 evaluate the potential impact on the business of implementing the strategy