Unit 18 FACILITIES OPERATIONS AND MANAGEMENT

Unit 18  FACILITIES OPERATIONS AND MANAGEMENT




Facilities Operations and Management K/601/1801




LO1 Understand the operational responsibilities of a facilities manager


Understand the operational responsibilities of a facilities manager Staff: structure and responsibilities; employment terms and conditions; training and development; appraisal; legal issues eg equal opportunities, discrimination, dismissal, working time regulations, transfer of undertakings Buildings: uses; allocation of space; capacity; essential services and supplies (mechanical, electrical, electronic); maintenance and repair (planned, preventative, emergency/reactive); refurbishment and development; security Customers: identifying and assessing needs; expectations and reactions; providing information and advice; providing customer care and control; accessibility; safety and security; legal obligations and liabilities; processing and monitoring sales and bookings; maintaining communication systems and databases; ancillary services and sales Employer/funding agencies: private and/or public ownership of facilities; management board/trustees; local authority; funding partnerships and sources; financial management; personal contract and accountability; lines of management responsibility; impact on facilities operations

1.1 assess the responsibilities of the facilities manager for staff engaged in facilities operations

 1.2 discuss the responsibilities the facilities manager has for operational aspects of the building

 1.3 assess the responsibilities the facilities manager has towards customers using the facility


1.4 discuss the impact on facilities operations of employers and/or funding agencies





LO2 Understand the legal, health, safety and environmental obligations to be addressed by facilities operations


Understand the legal, health, safety and environmental obligations to be addressed by facilities operations Statutory regulations: types eg local authority, fire authority (expectations and requirements), employment and insurance law, building and accessibility regulations, compliance; licences, recording documentation Health and safety measures: risk assessment procedures; regulations eg Control of Substances Hazardous to Health (COSHH); relevant authorities eg Health and Safety Executive Inspectorate, Environmental Health Officer; compliance; recording documentation Environmental and sustainability issues for facilities operations: definition; principles (environmental, social, economic); costs and benefits (from different perspectives) of planning and implementing changes as a result of environmental impact assessments Measures to ensure a sustainable environment; examples of good practice; local sourcing; implications for businesses and customers in general as well as for facilities operations; environmentally-friendly operations within the context of the chosen industry/operation

2.1 assess (from a country perspective) the statutory regulations that will affect facilities operations in an agreed context

2.2 discuss the health, safety and environmental measures that must be implemented by a facilities manager in a given context


2.3 discuss the documentation required to account for compliance with statutory regulations and health, safety and environmental measures





LO3 Be able to use a range of administrative systems to support facilities operations


Be able to use a range of administrative systems to support facilities operations Information processing: communication channels; ICT systems; property management systems (PMS); management information systems (MIS); customer records; mailing lists/databases; archive and record keeping Control systems: budgeting and accounting; purchases and sales; human resources/manpower planning; staff wages; salaries; statutory contributions Building management: multi-use considerations; planning and scheduling; marketing and publicity functions; services management; maintenance and refurbishment schedules and records; equipment and resources controls

3.1 develop and deploy effective systems for processing information and maintaining communications

3.2 identify the control systems required for effective facilities operations within an agreed context


3.3 discuss the systems needed by a facilities manager to support effective building management



LO4 Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities

Be able to use appropriate criteria to carry out evaluation and review of the quality and effectiveness of the facilities Criteria: qualitative; quantitative; objectives; targets Evaluation: purpose; sources of information eg customers, colleagues, staff; management; methods of data collection; types of written and oral feedback; accuracy; relevance; reliability; validity; improvements and recommendations


4.1 establish appropriate criteria to evaluate the quality and effectiveness of facilities operations


4.2 implement evaluation and review procedures to analyse the quality and effectiveness of facilities operations

                                                                                               BTEC HNC/D Business (Marketing) Edexcel

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